Carlos H DaSilva Jr
Chesterfield,VA
Summary
Results driven professional with a strong foundation in business management, transportation, and team leadership. Skilled in optimizing operations through advanced proficiency in software systems, including Google Workspace and Microsoft Office. Experienced in managing trucking operations, ensuring compliance with industry regulations, and driving efficiency. Known for delivering excellent client support, improving team performance, and implementing strategies that contribute to business growth and operational success.
Overview
14
14
years of professional experience
Work History
Advisor 2, Tier 2 Manager
Concentrix
Chesterfield, VA
12.2024 - 05.2025
- Supported over 1,000 agents in a live troubleshooting environment
- Answered questions and resolved tech and tax related issues in real time
- Delivered on the spot coaching to improve agent performance
- Worked closely with other departments to solve problems quickly
- Kept quality standards high while helping agents stay efficient
- Used Slack, Amazon Workspaces, and secure login systems regularly
General Manager
Tropical Smoothie Cafe
Chesterfield, VA
03.2024 - 12.2024
- Managed daily operations and led a staff of 22
- Improved sales through local marketing and in-store promotions
- Handled training, scheduling, and staff development
- Ordered supplies, managed vendor relationships, and tracked waste
- Maintained food safety standards and handled customer concerns quickly
- Analyzed sales data and built schedules based on store needs
Driver Manager, Owner Operator Division
T Force Freight
Richmond, VA
09.2023 - 03.2024
- Oversaw more than 55 owner operators on daily routes
- Checked performance metrics including miles, stop time, and pay accuracy
- Coordinated with dispatch to avoid delays and improve delivery times
- Helped new drivers get set up and stay in compliance
- Addressed questions about routes, safety, and scheduling
- Used EDGE and TMS software for communication and planning
Owner and Operator
One Bad Mother Trucker LLC
Cumberland, VA
01.2018 - 12.2023
- Managed all logistics, scheduling, and dispatch for the company
- Ran payroll, tracked driver miles, and handled day to day operations
- Built employee policies, handbooks, and contracts
- Negotiated contracts with clients and vendors to grow the business
- Kept up with changing laws and regulations for compliance
- Used spreadsheets and software to track income, expenses, and trends
Driver / Lease Operator
Swift Transportation
Richmond, VA
12.2017 - 09.2019
- Transported loads across state lines while meeting strict schedules
- Kept up logs, inspections, and maintenance reports
- Practiced safe driving and followed all company rules
- Communicated with dispatchers and adjusted to route changes as needed
Counselor
Dominion Waiver Services
Richmond, VA
11.2016 - 11.2017
- Helped individuals with disabilities through personalized support plans
- Worked one on one to develop coping skills and daily routines
- Responded to crisis situations and collaborated with emergency teams
- Documented each session and kept case files organized
Senior Counselor
In2Rekovery
Van Nuys, CA
09.2013 - 11.2016
- Managed intake and exit interviews for residents
- Created structured programs to support sobriety and recovery
- Monitored behavior, led check ins, and handled safety screenings
- Provided counseling for addiction, mental health, and legal recovery
Cook
Hooters (Franchise)
Midlothian, VA
11.2011 - 10.2013
- Prepared menu items according to company recipes
- Maintained a clean and organized kitchen during busy hours
- Worked closely with the rest of the kitchen team to keep orders moving
- Followed safety rules and handled food correctly
Education
High School Diploma - undefined
Midlothian High School
01.2007
Business Management Coursework - undefined
Ashford University
Class A Commercial Driver's License - undefined
Skills
- Fluent in English and Portuguese
- Basic Spanish
- Staff Training and Day to Day Team Management
- DOT and Safety Compliance
- Transportation and Logistics Planning
- Conflict Resolution and Customer Support
- Budget Tracking and Financial Awareness
- Employee Onboarding and HR Processes
- Time Sensitive Problem Solving
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Sheets
- Google Docs
- Google Drive
- Google Calendar
- Slack
- Zoom
- Google Meet
- Microsoft Teams
- QuickBooks
- Adobe Acrobat
- Workday
- TMS and dispatch software (EDGE, McLeod, TruckingOffice)
- MFA tools
- Amazon Workspaces
Personal Information
Driving License: Class A Commercial Driver's License (CDL)
Community Service
Boy Scouts of America, 2003-09-01, 2014-12-31, Learned leadership, outdoor survival, and medical response, Led small group activities and built teamwork in the field, Certified to run team building events and high ropes courses
Timeline
Advisor 2, Tier 2 Manager
Concentrix
12.2024 - 05.2025
General Manager
Tropical Smoothie Cafe
03.2024 - 12.2024
Driver Manager, Owner Operator Division
T Force Freight
09.2023 - 03.2024
Owner and Operator
One Bad Mother Trucker LLC
01.2018 - 12.2023
Driver / Lease Operator
Swift Transportation
12.2017 - 09.2019
Counselor
Dominion Waiver Services
11.2016 - 11.2017
Senior Counselor
In2Rekovery
09.2013 - 11.2016
Cook
Hooters (Franchise)
11.2011 - 10.2013
High School Diploma - undefined
Midlothian High School
Business Management Coursework - undefined
Ashford University
Class A Commercial Driver's License - undefined
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