Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Attitudes
Generic
Carlos Helena

Carlos Helena

La Vega,Dominican Republic

Summary

Driven with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Dispatcher and Facilities Administrative Assistant (Hotel Maintenance Manager’s Admin)

Royal Caribbean Group
12.2008 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Reception Supervisor

Sun Village Resorts and Spa
05.2005 - 08.2008
  • Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
  • Implemented cost-saving measures by monitoring inventory levels of office supplies and reordering as necessary, maintaining budgetary goals.
  • Coordinated with housekeeping staff to ensure timely room availability, contributing to seamless guest transitions between stays.
  • Liaised with other departments to facilitate smooth operations across multiple areas of the hotel property.

Reception Supervisor

Azzurro Club Resort
05.2004 - 05.2005
  • Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
  • Supported sales efforts by promoting hotel services and amenities to guests during their stay, resulting in increased revenue generation.
  • Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Elevated the overall guest experience by taking on additional responsibilities in times of staff shortages or high volume periods, demonstrating adaptability and dedication to the role.

Education

High School Diploma -

Ana Isabel Jimenez High School
Puerto Plata, Dominican Republic
08.2001

Information And Computer Systems Course - Information And Computer Systems Course

Cencitec Computer School
La Vega, Dominican Republic
09.1995

Skills

  • Customer service
  • Detail-oriented data management
  • Analytical decision-making
  • Effective listening
  • Stress tolerance
  • Time management
  • Problem-solving
  • Customer relations

Accomplishments

  • Nominated 2 times for employee of the month in Royal Caribbean and awarded once.
  • Nominated for employee of the month in Azzurro Club Resort
  • Awarded Employee of the month on Liberty of the Seas- Royal Caribbean Group.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Dispatcher and Facilities Administrative Assistant (Hotel Maintenance Manager’s Admin)

Royal Caribbean Group
12.2008 - Current

Reception Supervisor

Sun Village Resorts and Spa
05.2005 - 08.2008

Reception Supervisor

Azzurro Club Resort
05.2004 - 05.2005

High School Diploma -

Ana Isabel Jimenez High School

Information And Computer Systems Course - Information And Computer Systems Course

Cencitec Computer School

Attitudes

I am a very enthusiastic, organized, friendly, approachable, helpful and positive person who always does the best in my abilities to accomplish any given task, focuses on Company standards and settled expectations.

Similar Profiles

CREATE PROFILE