Carlos Hernandez
Austin,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Volkswagen
07.2018 - 10.2019
- Provided pleasant customer service
- Answered incoming calls
- Strong negotiation
- Merchandise knowledge
- Problem solving
- Solved customer challenges by offering relevant products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Contributed to event marketing, sales and brand promotion.
Internet Sales
Maserati & Alfa Romeo of Sugarland
11.2019 - 12.2021
- Provided pleasant customer service
- Answered incoming calls
- Strong negotiation
- Merchandise knowledge
- Problem solving
- Team leader
- Manage online leads
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Kept detailed records of sales and contracts.
Service Advisor
Sterling Acura
01.2022 - Current
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Documented problems and corrective actions to maintain records.
- Maintained up-to-date knowledge of product and service changes.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma - undefined
Martha Raines HighSchool
Skills
- Credit card payment
- Promotional support processing
- Problem-solving
- Report creation abilities
- Fleet dispatching
- Quality assurance
- Schedule mastery controls
- In-store support
- Quality control
- Adaptive team
- High-energy attitude player
- Sales expertise
- Negotiation
- Pricing
- Mentoring
- Quality Inspection
- Research
- Sales
- Dealership experience
- CRM software
- Upselling
- Sales Management
- Business Development
- Cold Calling
- Outside Sales
- Microsoft Powerpoint
- Analysis skills
- Project management
- Marketing
- Salesforce
- Lead generation
- Recruiting
- Google Docs
- Relationship management
- Inside sales
- B2B Sales
- Microsoft Outlook
- Customer Relationship Management
- Microsoft Office
- Typing
- Direct sales
- Sales Support
- Management
- Merchandising
- Windows
- Business management
- SaaS
- E-Commerce
- Business requirements
- Records Management
- Sales Report Generation
- Quality Assurance Evaluation
- Client Needs Assessment
- Listening Skills
- Creative Solutions
- Performance Goals
- Telephone Reception
- Excellent Communication
- Complaint Resolution
- Consultative Selling Techniques
- Online Chat
- Team Collaboration
- Data Processing
- Multitasking and Organization
- Diagnostics and Repair
- Attention to Detail
- Client Rapport-Building
- Sales Expertise
- Records Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do one thing every day that scares you.
Anonymous
Timeline
Service Advisor
Sterling Acura
01.2022 - Current
Internet Sales
Maserati & Alfa Romeo of Sugarland
11.2019 - 12.2021
Sales Associate
Volkswagen
07.2018 - 10.2019
High School Diploma - undefined
Martha Raines HighSchool