Carlos Hernandez
Hialeah,FL
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Pro Paint Specialist
Behr
09.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
- Assisted marketing efforts by providing valuable insights on customer preferences and emerging trends in the paint industry.
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Enhanced paint quality by developing innovative formulations and techniques.
- Improved workplace safety by implementing hazard prevention strategies in the paint mixing area.
Warehouse Packer
Foreign Parts Distributors Inc
01.2023 - 08.2023
- Packed, weighed and shipped items per customer specifications.
- Created shipping labels to complete daily order processing.
- Operated tape machines, scales and label printers to package items correctly.
- Organized items on racks, shelves and bins to maintain established order.
- Recorded daily activities for inventory control.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Operated manual pallet jacks and forklifts to move and store materials.
- Conducted regular inventory checks to track and account for products properly.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Advocate Member Service Representative
Carvana Co.
01.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Operations Manager
The Sherwin Williams Company
01.2007 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
High School Diploma -
Hialeah High School
Hialeah, FLSkills
- Customer Relationship Management
- Team Leadership
- Multi-Unit Operations Management
- Product Management
- Sales
- Goal Attainment
- Recruiting and Hiring
- Employee Motivation
- Solution Development
- Performance Monitoring and Evaluation
- Budgeting and Cost Control
- Warehouse Operations
Languages
English
Spanish
Timeline
Pro Paint Specialist
Behr
09.2023 - Current
Warehouse Packer
Foreign Parts Distributors Inc
01.2023 - 08.2023
Advocate Member Service Representative
Carvana Co.
01.2022 - 10.2022
Operations Manager
The Sherwin Williams Company
01.2007 - 12.2021
High School Diploma -
Hialeah High School
Similar Profiles
Kevin Montes De OcaKevin Montes De Oca
Regional Sales Manager at BehrRegional Sales Manager at Behr
Maurice ClarkMaurice Clark
Reach Truck Operator at BehrReach Truck Operator at Behr
Cristian S. MirandaCristian S. Miranda
Pro Paint Sales Specialist at BehrPro Paint Sales Specialist at Behr
CHRISTIAN LOPEZCHRISTIAN LOPEZ
Warehouse Clerk at Avianca AirlinesWarehouse Clerk at Avianca Airlines
Carlos M LopezCarlos M Lopez
Material Specialist at Amerijet Int'lMaterial Specialist at Amerijet Int'l