Carlos Hernandez
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Currently working on bachelors degree at Metro state University of Denver.
Overview
1
1
year of professional experience
Work History
Manager
Garlic Knot
02.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Busser
Senior Rics
05.2022 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High School Diploma -
Littleton High School
Littleton, CO05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Staff Development
Languages
Spanish
Native or Bilingual
Timeline
Busser
Senior Rics
05.2022 - 06.2022
Manager
Garlic Knot
02.2022 - 08.2023
High School Diploma -
Littleton High School