Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Hernandez

Yuma,AZ

Overview

8
8
years of professional experience
1
1
Certification

Work History

Automotive Parts Specialist

AutoZone
11.2008 - 08.2015
  • Enhanced sales performance with personalized customer service and in-depth knowledge of products.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Issued parts to technicians to complete customers' repairs.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Trained new employees on product knowledge, company policies, and effective sales techniques.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts from various distributors to fulfill demands.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Stocked and managed stock of parts.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.

Tire and Lube Technician

Walmart
03.2007 - 11.2008
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
  • Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
  • Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
  • Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
  • Utilized advanced diagnostic tools to accurately identify issues, streamlining repair processes while minimizing downtime for customers'' vehicles.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Tested tires for wear, balance and overall condition.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Road-tested vehicles to assess tire performance and identify additional issues.
  • Checked, installed and repaired rotors, pads, and drums.
  • Educated customers about tire maintenance, repair and replacement.
  • Flushed and refilled radiators, alternators, and transmissions.
  • Obtained quotes for tires from vendors and negotiated prices.

Education

Imperial Valley College
Imperial, CA
06.2008 - 05.2008

Skills

  • Parts Cataloging
  • Vehicle diagnostics
  • Product presentation
  • Supplier Negotiations
  • Expert Parts Knowledge
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Vehicle operations knowledge
  • Clean Driving Record
  • Forklift Operation
  • Purchasing oversight
  • Attention to Detail
  • Multitasking
  • Professionalism
  • Product Research

Certification

  • Automotive Service Excellence (ASE) Parts Specialist - National Institute for Automotive Service Excellence.

Timeline

Automotive Parts Specialist

AutoZone
11.2008 - 08.2015

Imperial Valley College
06.2008 - 05.2008

Tire and Lube Technician

Walmart
03.2007 - 11.2008

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Carlos Hernandez