Carlos Hernandez
Yuma,AZ
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
AutoZone
11.2008 - 08.2015
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Stocked and managed stock of parts.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Tire and Lube Technician
Walmart
03.2007 - 11.2008
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
- Utilized advanced diagnostic tools to accurately identify issues, streamlining repair processes while minimizing downtime for customers'' vehicles.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Tested tires for wear, balance and overall condition.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Utilized specialized tools and equipment to safely remove and install tires.
- Road-tested vehicles to assess tire performance and identify additional issues.
- Checked, installed and repaired rotors, pads, and drums.
- Educated customers about tire maintenance, repair and replacement.
- Flushed and refilled radiators, alternators, and transmissions.
- Obtained quotes for tires from vendors and negotiated prices.
Education
Imperial Valley College
Imperial, CA 06.2008 - 05.2008
Skills
- Parts Cataloging
- Vehicle diagnostics
- Product presentation
- Supplier Negotiations
- Expert Parts Knowledge
- Ordering parts
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Clean Driving Record
- Forklift Operation
- Purchasing oversight
- Attention to Detail
- Multitasking
- Professionalism
- Product Research
Certification
- Automotive Service Excellence (ASE) Parts Specialist - National Institute for Automotive Service Excellence.
Timeline
Automotive Parts Specialist
AutoZone
11.2008 - 08.2015
Imperial Valley College
06.2008 - 05.2008
Tire and Lube Technician
Walmart
03.2007 - 11.2008