Carlos Hernandez
Arlington,TX
Summary
Dynamic leader with a proven track record at Mattress Firm, excelling in customer service and sales team leadership. Enhanced customer satisfaction and team efficiency through innovative staff development and sales coaching. Skilled in multitasking and problem-solving, significantly boosting store performance while ensuring compliance with all regulations.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Mattress Firm
08.2010 - 11.2024
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL06-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Sales team leadership
- Staff scheduling
- Staff development
- Sales coaching
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Mattress Firm
08.2010 - 11.2024
High School Diploma -
Thomas Kelly High School
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