Carlos Hernandez
Summary
Dynamic and dependable team member with a diverse background across multiple fields, excelling in promoting customer loyalty and enhancing satisfaction tailored to individual needs. Proven ability to build strong relationships while demonstrating exceptional organizational skills and a robust work ethic. Expertise in retail operations, lead generation, sales, and consulting, coupled with a commitment to maintaining high standards in all aspects of location management. Results-driven professional dedicated to fostering positive customer experiences and driving business success.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Maintenance Tech and Landscaping
City of Alameda Parks and Recreation Department
06.2025 - Current
- Maintained restroom functionality and cleanliness and fully stocked with supplies.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Fertilized and watered grounds for optimal growth.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Used painting skills to complete various major and minor exterior and interior painting jobs.
- Removed debris and waste from outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Maintained athletic fields for area youth and adult leagues.
- Verified supply inventory, stocked bathrooms and emptied trash in various park locations.
Front End Clerk
Safeway
06.2025 - Current
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers entering and exiting the store and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved grocery carts and baskets from lot and various site locations.
- Worked together with cashiers to guarantee customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Answered customer inquiries and provided product guidance.
- Assisted with maintaining clean and organized store appearance.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Guest Experience Valet
Pro Park
12.2024 - 04.2025
- Delivered high-quality guest services and managed front-line interactions at hospitality venues.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Addressed service-related concerns and ensured timely issue resolution in fast-paced environments.
- Handled customer transactions, ensured parking logistics, and maintained service standards aligned with brand expectations.
Lead Generation Specialist
LeafHome
09.2024 - 01.2025
- Utilized localized mapping strategies to maximize lead potential in assigned neighborhoods.
- Delivered elevator style pitches and product overviews to initiate interest and trust with homeowners.
- Raised awareness for key campaigns and partnerships by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, in various weather conditions.
- Scheduled qualified appointments for conversion and entered data into LeafHome software, ensuring accuracy and uniformity.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Discussed customer feedback with management to optimize customer experience.
- Responded to customer questions and objections to address concerns and build rapport.
Sales Associate
Spirit Halloween
09.2024 - 11.2024
- Operated point-of-sale systems and processed customer transactions, returns, and exchanges.
- Built promotional displays and kept the store environment clean and organized.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Applicant Support Specialist
Habitat For Humanity
01.2022 - 01.2024
- Managed client intake and case files for government-funded housing assistance programs.
- Conducted needs assessments, prepared documentation for underwriting, and ensured compliance through each project milestone.
- Provided client education and support through multi-touch communication,including: presentations, phone calls, home visits, and email outreach.
- Maintained data integrity and milestone tracking within internal systems to meet funding and operational deadlines.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries regarding application, processes and relocation and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Sales and Business Development Representative
Razzari Dodge Jeep Chrylser
01.2015 - 01.2020
- Generated qualified leads via social media marketing and ad campaigns, and walk-in traffic.
- Managed CRM (VinSolutions) workflows and conducted multichannel follow-ups to secure appointments for vehicle sales, service, and parts.
- Developed business pipeline using cold and warm techniques.
- Delivered vehicle demonstrations in-person and online, highlighting features and benefits tailored to customer preferences.
- Facilitated financing discussions, credit applications, and delivery processes using manufacturer procedures and compliance standards.
- Developed repeat and referral business through proactive relationship-building and after-sale service.
- Researched competitor offerings to maintain an up-to-date understanding of market trends, enabling informed strategy adjustments as needed.
- Expanded client base by implementing strategic sales and marketing initiatives.
- Negotiated favorable contract terms with clients, ensuring long-term profitability for the company.
- Delivered exceptional customer service, resulting in increased client satisfaction and loyalty.
Solar Consultant
SolarCity
01.2014 - 01.2015
- Marketed solar installation services in high-traffic retail environments and partner stores such as Best Buy and Home Depot, increasing brand awareness and lead generation.
- Scheduled on-site energy consultations and qualified leads through value-based customer education.
- Supported team-wide sales targets by initiating customer conversations and conducting group information sessions.
- Increased solar installation sales by providing tailored consultations and educating clients on available products.
- Enhanced company reputation through exceptional customer service and consistent follow-up communications.
- Collaborated with cross-functional teams to ensure seamless project execution from initial consultation to final installation.
- Provided ongoing support post-installation for troubleshooting issues or answering additional questions about system performance.
- Contributed to a reduction in carbon emissions by promoting clean energy solutions to residential and commercial customers.
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Played a key role in expanding market share by identifying untapped opportunities in the local community.
- Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Direct Marketing Sales Representative
Shomax Marketing and Sales Inc.
06.2014 - 08.2014
- Provided customer service and assistance inside retail warehouses.
- Promoted up-to-date satellite tv services and promotions.
- Developed side by side presentations to show savings and benefits included with enrollment.
- Assisted with the sign-up process through credit check procedures and paper contracts.
- Reviewed and explained contract for new members including terms and conditions.
- Participated in ongoing professional development through industry workshops, conferences, and webinars to stay current on direct marketing best practices and emerging trends.
- Improved lead generation process with strategic prospecting techniques, leading to higher quality leads for the sales team.
- Developed a comprehensive understanding of client needs, resulting in tailored product recommendations that increased sales conversion rates.
- Enhanced customer retention by providing exceptional service and personalized solutions.
- Expanded the company''s market presence by conducting thorough research on industry trends and competitor performance.
Sales Associate
Walgreens
07.2013 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Chemical Engineering
University of California, Davis
1 2013
High School Diploma -
Eastside College Preparatory
1 2012
Skills
- Business to Consumer & Business to Business Sales Strategy
- Pipeline & Territory Management
- Customer Relationship Management (CRM)
- Lead Qualification & Nurturing
- Consultative & Solution-Oriented Selling
- Inbound & Outbound Lead Conversion
- Digital Marketing and Media Collaboration
- Appointment Setting & Demo Scheduling
- Cross-Selling / Upselling Techniques
- Public Speaking & Client Presentations
- Customer Retention & Satisfaction
- Multichannel Communication (Phone, Email, In-Person)
- Mechanical Aptitude
- Project Management
Certification
Completed various courses (Udemy, Coursera) related to Sales, Marketing, Digital/Web Design, and Personal Development, focused on improving client interactions and business results.
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Tech and Landscaping
City of Alameda Parks and Recreation Department
06.2025 - Current
Front End Clerk
Safeway
06.2025 - Current
Guest Experience Valet
Pro Park
12.2024 - 04.2025
Lead Generation Specialist
LeafHome
09.2024 - 01.2025
Sales Associate
Spirit Halloween
09.2024 - 11.2024
Applicant Support Specialist
Habitat For Humanity
01.2022 - 01.2024
Sales and Business Development Representative
Razzari Dodge Jeep Chrylser
01.2015 - 01.2020
Direct Marketing Sales Representative
Shomax Marketing and Sales Inc.
06.2014 - 08.2014
Solar Consultant
SolarCity
01.2014 - 01.2015
Sales Associate
Walgreens
07.2013 - 03.2014
No Degree - Chemical Engineering
University of California, Davis
High School Diploma -
Eastside College Preparatory
Additional Information - Automotive Experience
10+ years driving record including experience with commercial heavy duty vehicles. Clean driving history (Verifiable Driving Record).
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