Carlos Hernandez
WEST PALM BEACH,FL
Summary
Dynamic manager with a proven track record at Mako Windows and More 1 LLC, excelling in operations management and team leadership. Enhanced customer satisfaction scores through effective training and relationship building, while implementing agile methodologies to boost productivity. Skilled in budget control and complex problem-solving, driving significant operational improvements.
Overview
2026
2026
years of professional experience
Work History
Manager
Mako Windows and more 1 llc
- Supported team in daily operations and project management tasks.
- Conducted research on best practices to enhance operational efficiency.
- Participated in training sessions to improve skills and knowledge base.
- Documented processes and maintained accurate records for future reference.
- Adapted quickly to changing priorities and project requirements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Installation Supervisor
Mako Windows and More 1 Llc
07.2022 - Current
- Supported team in daily operations and project management tasks.
- Conducted research on best practices to enhance operational efficiency.
- Participated in training sessions to improve skills and knowledge base.
- Documented processes and maintained accurate records for future reference.
- Adapted quickly to changing priorities and project requirements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Forest Hill High
West Palm Beach, FL05.1987
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Relationship building
Operations management
Project management
Customer relationship management (CRM)
Performance management
Sales techniques
Schedule preparation
Performance evaluations
Product management
Budget control
Safety procedures
Work prioritization
Inventory management
Vendor management
Competitor research
Teamwork and collaboration
Problem resolution
Problem-solving
Multitasking Abilities
Excellent communication
Team development
Work Planning and Prioritization
Managing operations and efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Installation Supervisor
Mako Windows and More 1 Llc
07.2022 - Current
Manager
Mako Windows and more 1 llc
High School Diploma -
Forest Hill High