Carlos Hernandez
Houston
Summary
Firefighting professional prepared to tackle challenging environments with high standards and focus on effective solutions. Proven ability to execute critical tasks in emergency scenarios while maintaining safety protocols. Reliable team collaborator known for adaptability and strong sense of duty.
Overview
11
11
years of professional experience
Work History
Probationary Firefighter
Klein Fire Department
2025.12 - Current
- Responded to emergency calls, providing immediate assistance and support during fire incidents.
- Adhered to all relevant regulatory guidelines and departmental protocols while performing daily duties as a probationary firefighter.
- Conducted inspections of equipment and tools for operational readiness and safety compliance.
- Collaborated with team members to execute efficient firefighting strategies during drills and live operations.
- Monitored firefighting equipment inventory, ensuring availability of necessary supplies for emergency response.
- Maintain physical fitness levels required for demanding firefighting tasks, contributing to overall team performance.
Customer Service Specialist
Excargo Services, Inc.
2022.10 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated seamless order processing using proprietary software systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Cross-trained and provided backup support for organizational leadership.
Driver
Mid-Gulf Shipping, Inc.
2020.08 - 2022.09
- Ensured timely delivery of goods while adhering to safety regulations and company policies.
- Conducted routine vehicle inspections to maintain operational efficiency and compliance with industry standards.
- Navigated complex routes using GPS technology to optimize travel time and fuel consumption.
- Communicated effectively with dispatchers to coordinate schedules and resolve delivery issues promptly.
Ships Agent Coordinator
Wilhelmsen Ships Service, Inc.
2015.01 - 2018.09
- Responded to customers requests via telephone and emails.
- Worked directly with USCBP, sub agencies, Pilots and Vessel Master to achieve 100% successful rate.
- Managed Sub Agencies to ensure customers, state and federal procedures were followed.
- Obtained vessels documents, clearances, and approvals to allow smooth vessel berthing, cargo operations and outbound transit to occur.
- Entered details such as accounting and call logs into internal system.
- Scanned, documented and logged supporting paperwork for auditing purposes.
Education
High School Diploma -
Galena Park High School
Galena Park2007-05
Volunteer Cadet - Firefighter
Klein Fire Department
Spring, TX2025-11
EMT - EMS
Northwest Community Health Service ESD 8
Tomball, TX2026-05
Skills
- Strong Customer Service
- Community relations
- Problem Solver / Critical Thinker
- Leadership and Mentor Minded
- Team communication
- Emergency support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Probationary Firefighter
Klein Fire Department
2025.12 - Current
Customer Service Specialist
Excargo Services, Inc.
2022.10 - Current
Driver
Mid-Gulf Shipping, Inc.
2020.08 - 2022.09
Ships Agent Coordinator
Wilhelmsen Ships Service, Inc.
2015.01 - 2018.09
High School Diploma -
Galena Park High School
Volunteer Cadet - Firefighter
Klein Fire Department
EMT - EMS
Northwest Community Health Service ESD 8