Carlos Hernandez Medrano
Aurora,CO
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
Work History
Maintenance Technician
Double Tree Hotel By Hilton
Aurora, CO
08.2024 - Current
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Assisted in the installation of new machinery and equipment.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Trained junior technicians on best practices for machine operation and repair.
Front Desk Agent and Shuttle Driver
Quality Inn
Aurora, CO
10.2023 - 08.2024
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
- Assisted with luggage handling for incoming guests.
- Answered phones, responded to inquiries, and took messages.
- Monitored security cameras in lobby area as needed.
- Assisted with check-in and check-out procedures for guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
Education
High School Diploma -
Vista Peak 9-12 Preparatory
Aurora, CO05-2023
Diploma - Cyber Technician
Pickens Technical Collage
500 Airport Blvd, Aurora, CO 8001105-2022
Skills
- Plumbing
- Painting
- Documentation
- Parts Replacement
- Project Management
- Safety awareness
- Mechanical Troubleshooting
- Elevator maintenance
- Snow clearing
- Drywall Repair
- Guest amenities
- Front Office Support
- Transportation information
- Credit and cash payments
- Fluent in Spanish and English
- Guest Services
- Conflict Management
- Power and hand tool use
- Machine lubrication
Timeline
Maintenance Technician
Double Tree Hotel By Hilton
08.2024 - Current
Front Desk Agent and Shuttle Driver
Quality Inn
10.2023 - 08.2024
High School Diploma -
Vista Peak 9-12 Preparatory
Diploma - Cyber Technician
Pickens Technical Collage
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