Carlos Herrera
Naples,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable and cooperative with advanced driving skills and commitment to safe operating practices. Motivated to provide life-saving care in fast-paced, high-pressure situations. Expert in first aid application and effective in sanitization procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Medical Transportation Specialist
KTS
2022.02 - 2023.12
- Earned and maintained necessary certifications.
- Streamlined communication between medical staff, patients, and their families to reduce misunderstandings and facilitate smooth transitions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patients'' needs during transport.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Educated patients and their families on the importance of adhering to pre-transport requirements, such as fasting guidelines or medication schedules.
- Maintained a clean and organized vehicle interior, ensuring a welcoming and comfortable environment for all passengers.
- Maintained flexible availability to accommodate on-call hours.
- Developed strong relationships with patients, earning trust and confidence through compassionate care and professionalism.
- Documented and reported mechanical issues to appropriate service personnel.
- Enhanced patient comfort by providing safe and timely transportation to medical appointments.
- Reduced wait times for patients by proactively communicating with dispatchers regarding schedule adjustments or delays.
- Removed and replaced soiled linens and equipment to maintain sanitary conditions.
- Ensured compliance with all regulations related to patient privacy, safety, and transportation protocols.
- Increased efficiency in scheduling by optimizing routes for multiple patients'' pickups and dropoffs.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Professional Driving Instructor
Golden Gate Auto Driving Academy
2001.04 - 2019.12
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Established goals for courses with organized outlines and detailed lessons.
- Collaborated with internal and external stakeholders to improve student outcomes.
- Made driving test appointments for each student and communicated with DMV staff.
- Scheduled appointments with students for driving lessons.
- Increased overall pass rates with tailored teaching methods that catered to the unique learning styles of each student.
- Supported student drivers in hands-on road training.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Maintained accurate records of student progress, using data to inform future lesson planning and ensure consistency across training sessions.
- Conducted mock exams for students preparing for their license tests, providing valuable experience in test-taking conditions and improving confidence levels prior to the actual exam date.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Assisted students in developing time management skills necessary for efficient route planning during trips or commutes.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Collaborated with other instructors to develop new teaching strategies and share best practices for student success.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Enhanced student driving skills by providing personalized instruction and feedback based on individual needs.
- Evaluated driver performance through practical assessments, identifying areas for improvement and adjusting lessons accordingly.
- Stayed current on industry trends and changes in driving laws, updating lesson plans as necessary to maintain relevance and effectiveness.
Delivery Contractor
DHL
2004.02 - 2009.03
- Maximized load capacity by organizing cargo strategically within the vehicle space without compromising safety regulations.
- Managed invoices accurately, ensuring prompt payments from clients while maintaining clear records of all transactions.
- Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
- Coordinated with warehouse staff for seamless loading of goods onto delivery trucks, reducing wait times at pick-up locations.
- Performed regular vehicle inspections and maintained cleanliness standards to uphold a professional image for the company.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
- Delivered packages to customer doorsteps and business offices.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
- Assisted in training new delivery contractors, sharing best practices for efficient route planning and time management skills.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Coordinated with clients to schedule home deliveries, ensuring customer preferences were met while adhering to strict timeframes.
- Increased route efficiency by regularly reviewing and updating maps, GPS systems, and traffic updates.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Verified accuracy of all deliveries against order forms.
- Handled sensitive materials such as medical supplies or perishable items appropriately to ensure their safe transport and delivery condition.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Collaborated with dispatchers to prioritize urgent deliveries, ensuring on-time arrival in critical situations.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Developed strong relationships with clients through reliable service and effective problem resolution when needed.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated various types of vehicles including vans, trucks, or trailers depending on specific job requirements proficiently.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associated In Hotel Management - Consumer Services And Advocacy
National Center For Learning Education
Bogotá, Colombia 12.1980
Skills
- Vehicle Maintenance
- Healthcare regulations
- Patient Transport
- Route Navigation
- Patient transportation
- Patient Care
- Scheduling appointments
- Ambulance driving
- Defensive Driving
- Adaptive Decision Making
- Vehicle Navigation
- Accident reporting
- Medical Transcription
- State Driver's License
- Route Planning
- Flexible and Adaptable
- Basic Math
- Written Communication
- Critical Thinking
- Analytical Thinking
- Dependable and Responsible
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Time Management
- Relationship Building
Timeline
Medical Transportation Specialist
KTS
2022.02 - 2023.12
Delivery Contractor
DHL
2004.02 - 2009.03
Professional Driving Instructor
Golden Gate Auto Driving Academy
2001.04 - 2019.12
Associated In Hotel Management - Consumer Services And Advocacy
National Center For Learning Education
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