Carlos Hincapie
Brooklyn,NY
Summary
Results-driven hospitality and operations leader with 15+ years of experience in managing high-performing teams and multi-million-dollar venues. Expertise in optimizing operations, controlling labor costs, and enhancing profitability while ensuring exceptional service quality. Proven track record in developing training systems and fostering team culture through effective recruitment and leadership programs. Skilled in full-scope venue management, from guest experience to finance and vendor relations, with a focus on elevating customer satisfaction and team performance.
Overview
19
19
years of professional experience
Work History
General Manager
Alamo Drafthouse
Brooklyn, USA
09.2021 - Current
- Drive team performance and guest satisfaction through leadership and strategic planning.
- Enhanced guest experience through staff engagement and service standards.
- Tracked monthly sales to generate reports for business development planning.
- Foster partnerships and ensure high standards in service, cleanliness, and team morale.
- Managed staff recruitment, training, and performance evaluations.
- Oversaw daily operations of cinema and restaurant services.
Unit Manager
Lucky Strike Entertainment
New York, USA
07.2019 - 05.2020
- Managed payroll, scheduling, and administrative tasks.
- Conducted interviews and hired staff.
- Oversaw daily operations, and maintained financial accountability.
- Managed daily operations to ensure smooth venue functionality.
- Coordinated event logistics for various entertainment offerings and activities.
- Supervised staff to maintain high service standards and guest satisfaction.
Theater Manager
IPIC Entertainment
New York, USA
08.2018 - 07.2019
- Lead the hiring, training, and scheduling of theater staff.
- Managed opening, closing duties, and handled troubleshooting for technical and service issues.
- Managed daily theater operations and staff scheduling for smooth performance flow.
- Trained and mentored new staff on service standards and operational procedures.
Beverage Manager
IPIC Entertainment
Miami, USA
02.2016 - 08.2018
- Managed vendor relationships, placed weekly orders, and controlled beverage inventory.
- Created P&L reports and staff schedules.
- Oversaw daily bar and restaurant operations.
- Oversaw beverage inventory management and ordering processes for multiple locations.
- Trained staff on beverage preparation and customer service best practices.
- Developed seasonal drink menus to enhance guest experience and engagement.
Lead Educator (Theater Arts)
Performance Project
Miami, USA
06.2015 - 08.2017
- Taught music, acting, and dance to youth students.
- Directed student performances, and maintained communication with parents and venue partners.
- Developed engaging curriculum aligned with performance standards and student needs.
Restaurant Manager
Johnny Rockets
Miami, USA
04.2006 - 08.2012
- Managed daily restaurant operations and staff scheduling.
- Trained all staff, and coordinated food and beverage ordering.
- Conducted monthly team meetings, and enforced company standards.
- Oversaw daily restaurant operations in a fast-paced environment.
- Managed staff schedules and training programs for new employees.
- Coordinated inventory management and supply ordering processes.
Education
Bachelor of Fine Arts -
University of Florida
Gainesville, FL05.2016
Skills
- Restaurant and theater management
- Hiring and training
- Payroll and labor cost analysis
- Profit and loss (P&L) reporting
- Inventory and vendor management
- Event planning
- Human resources
- Office administration
- Bartending and beverage program management
- Staff leadership and strategic planning
- Microsoft Excel and Word
- Customer service and communication
- Team leadership
- Financial reporting
- Event coordination
- Staff training
- Succession planning
- Budgeting and cost control
- Cost analysis and savings
- Analytical skills
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Alamo Drafthouse
09.2021 - Current
Unit Manager
Lucky Strike Entertainment
07.2019 - 05.2020
Theater Manager
IPIC Entertainment
08.2018 - 07.2019
Beverage Manager
IPIC Entertainment
02.2016 - 08.2018
Lead Educator (Theater Arts)
Performance Project
06.2015 - 08.2017
Restaurant Manager
Johnny Rockets
04.2006 - 08.2012
Bachelor of Fine Arts -
University of Florida
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