Carlos Horne
Washington,DC
Overview
19
19
years of professional experience
Work History
Junior Network Administrator
Amazon
02.2017 - Current
- Assisted in the deployment of a vSphere virtualization infrastructure, resulting in 20% better allocation and utilization of server resources.
- Aided in the development of network operations protocols that enhanced the team's response time to outages by 15%.
- Contributed to optimizing Layer 2 switching configurations, which enhanced VLAN segmentation efficiency and reduced broadcast traffic by 10%.
IT Helpdesk Analyst
USPS
03.2010 - 08.2017
- Diagnosed and resolved network connectivity issues, ensuring a 5% reduction in user-reported incidents over a fiscal year.
Network Support Technician
Amazon
09.2013 - 01.2017
- Implemented an automated patch management system for network devices, upholding a 99% compliance rate with security standards.
- Collaborated on the execution of a WAN optimization project that resulted in a 25% increase in data transfer rates.
City Police officer
PG Police
06.2007 - 02.2010
- Retired after being injured in the line of duty.
Education
Certified Network Defender - undefined
University of Maryland Global Campus
12.2024
Bachelor of Science - Information Technology, Network Administration
Kaplan University
05.2016
Skills
- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Network Security
- Operating Systems: Windows Server, Linux, MacOS
- Network Management: Wireshark, Nagios, SolarWinds, Cisco IOS, NetFlow
- Virtualization & Cloud: VMware ESXi, vSphere, Hyper-V, Amazon AWS, Microsoft Azure
- Router configuration
- Network troubleshooting
- Software installation
- Network configuration
- Wireless networking
- Hardware installation
- Switch configuration
- DNS management
- Backup and recovery
- Incident management
- Network security
- System administration
- Virtualization technologies
- Network monitoring
- Active directory
- Hardware and software monitoring
- Customer support
- Network security management
- System upgrades
- Data backups
- Experience with software
- Technical support
- Server management
- Linux administration
- Windows 95/98/2000/XP/XP pro/nt
- Problem-solving
OTHER
- Professional Development: Attended National Association of Network Professionals (NANP) Annual Conference (2021)
- Community Involvement: Volunteer network consultant for local non-profits to enhance their IT infrastructure (2019-Present)
- Technical Projects: Led a cross-functional team to upgrade corporate network infrastructure at Coached.com, improving network efficiency by 30%
Timeline
Junior Network Administrator
Amazon
02.2017 - Current
Network Support Technician
Amazon
09.2013 - 01.2017
IT Helpdesk Analyst
USPS
03.2010 - 08.2017
City Police officer
PG Police
06.2007 - 02.2010
Certified Network Defender - undefined
University of Maryland Global Campus
Bachelor of Science - Information Technology, Network Administration
Kaplan University