Terell Graham

. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

• Human Resources, 6+ years experience with recruiting, interviewing, and on boarding store level new hires. Instill a sense of common responsibility and teamwork across store functions to improve the customer and team member experience.
• Store Operations, Manage Employees schedule within budgeted hours as well as customer experience and satisfaction surveys. Responsible for the successful attainment of department targets (e.g., tuxedo, operations, revenue, and customer satisfaction). Mediate club team member relations matters for all club operations team members
• Customer relations, Resolve customer and employee concerns and complaints in a professional manner within corporate and parameters. Proactively engage customer base, regularly greet and interact with customers, and conduct customer satisfaction surveys under company guidelines.
• Finance and Accounting, Review budgets and prepare daily paperwork for forwarding to corporate and cash control. Make daily banking deposits
• Sales, Drive store efforts in achieving revenue goals in Retail, Customs, tuxedo revenue and alteration revenue. Supervise point-of-sales (POS) operations and file daily and weekly revenue reports. Achieving aggressive sales targets through suggestive selling and sales tactics.

• Certified Human Resource, University of Phoenix - 2024
• Critical Thinking Training - May 2024
• Communication Training - May 2024
• Collaboration Training - May 2024