Carlos Hurtado

• Observed conduct and behavior of detainees to prevent disturbances and escapes.
• Inspected facility regularly for security breaches, contraband and unsanitary conditions.
• Provided individual and group counseling to promote and increase personal awareness of responsibilities.
• Used manual force and defensive batons to establish and maintain physical control over uncooperative or combative subjects.

Trained in handling youth in regards to emergency situations.

Trained in restraining youth.

Trained in de-escalation and techniques to maintain control and order

• Maintained membership database, ensuring that all information was current and accurate.
• Scheduled and assigned daily work and activities for team members.
• Actively engaged clients upon entrance with pleasant greeting.
• Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
• Increased customer acquisitions by 60% through effective social media management, grassroots marketing and new member orientation.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Offered student support through special accommodations, extra assistance, and assessments.
• Interacted physically and verbally with students throughout each day.
• Maintained positive attitude and affirmatively communicated with each student.