Carlos Ibarra
Millbrae
Summary
My goal is to be able to influence change by being part of a great organization that allows you to grow, develop and embraces people. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Country Manager
Samsic Airport America LLC
San Francisco
09.2021 - Current
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established relationships with local stakeholders such as government officials, industry associations and media outlets.
- Negotiated contracts with suppliers and vendors in order to secure favorable terms.
- Developed and implemented country-specific strategies to increase market share.
Regional Safety & Training Manager
Menzies Aviation
San Francisco
01.2002 - 01.2020
- Develop and monitor safety and training policies, procedures and other operational requirements for our US ground handling stations
- Providing operational support during new start-up operations, safety oversight and coaching
- Conducting incident and accident investigation, internal and external (Business partners, OSHA and other regulatory agencies)
Passenger Service Supervisor
Hallmark Aviation
San Francisco
01.1998 - 01.2002
- Managing and monitoring day to day operations
- Coaching and developing new staff
- Delivering and monitoring DCS training as well as regulatory agencies (Customs and Immigrations)
Ground Operation Duty Manager
Swissport GH
San Francisco
01.1999 - 01.2001
- Responsible of the day to day operation for our international terminal
- Handling operational relationship with employees and customer airlines
- Facilitating operational training for new staff
Ground Operation Supervisor
OGDEN Aviation
San Francisco
01.1994 - 01.1998
- Responsible of the day to day operation for our international terminal
- Handling operational relationship with employees and customer airlines
- Facilitating operational training for new staff
Education
dentistry
Universidad Evangelica
El Salvador, Central America01.1993
Skills
- Regulatory compliance
- Performance monitoring
- Project management
- Quality assurance
- Product launches
- Policy and procedure development
- Resource allocation
References
References are available on request.
Certification
· IATA Certified Auditor - Mar 2011 at the Miami IATA training center
· Hawaiian Airline Fuel training certify
· ISAGO Trained (Completed certifications for several Menzies stations)
· Wide body Load coordinator (PAX and Freighter aircrafts)
· Jet Blue certified training - Ground Handling and Cargo Handling Business Partner
· Virgin America - Certified Ground and Fleet Trainer
· Alaska airlines and Horizon Air - Certified Ground and Fleet Trainer
· Air Canada - Certified PAX DCS, Ground and Fleet Trainer
· Air Canada JAZZ - Certified Ground Instructor
· Continental Airlines - Certified Ground and Fleet Trainer
- Mexicana Airlines - Certified Passenger Services instructor (DCS), Weight and Balance and Load Coordinator Instructor
References
References available upon request.
Timeline
Country Manager
Samsic Airport America LLC
09.2021 - Current
Regional Safety & Training Manager
Menzies Aviation
01.2002 - 01.2020
Ground Operation Duty Manager
Swissport GH
01.1999 - 01.2001
Passenger Service Supervisor
Hallmark Aviation
01.1998 - 01.2002
Ground Operation Supervisor
OGDEN Aviation
01.1994 - 01.1998
dentistry
Universidad Evangelica
Similar Profiles
Vanessa RoqueVanessa Roque
Passenger Service Supervisor at Samsic Airport AmericaPassenger Service Supervisor at Samsic Airport America
Therese Anne MagsinoTherese Anne Magsino
Supervisor Operations Agent at Samsic AirportSupervisor Operations Agent at Samsic Airport
Therese Anne MagsinoTherese Anne Magsino
Operations Agent - KLM / Air France at Samsic AirportOperations Agent - KLM / Air France at Samsic Airport