IT Technical Support Intern
Merced County Of Education
Merced, CA
10.2017 - 01.2018
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.