Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Personal Information
Timeline
Generic
Carlos Iza

Carlos Iza

Quito

Summary

Enthusiastic and service-oriented professional with experience in hospitality, customer service, and retail. Adept at multitasking, communication, and working under pressure. Seeking to contribute to dynamic teams with a strong work ethic, and a commitment to customer satisfaction. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Multifunctional Clerk

Pull&Bear
Quito
07.2024 - Current
  • Provided customer assistance on the sales floor and fitting rooms.
  • Restocked merchandise and maintained a clean environment.
  • Handled POS transactions efficiently.
  • Processed customer orders promptly and accurately.

Receptionist & Houskepeer

Ureña Hotel
Bahia De Caraquez
03.2022 - 06.2024
  • Checked in guests and managed reservations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Prepared welcome packages for new hires.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Delivered requested items such as extra pillows or blankets to guest rooms.

Restaurant Waiter

Shrimp Restaurant
Bahia De Caraquez
12.2019 - 07.2023
  • Greeted customers, provided menus and answered questions about menu items.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Assisted guests with making food and beverage selections.

Cook's Assistant

Yessenia Restaurant
Santo Domingo De Los Colorados
03.2016 - 08.2019
  • Supported restaurant operations across multiple roles.
  • Ensured customer satisfaction through friendly service.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Customer Service

Ciber Mathias
Santo Domingo De Los Colorados
07.2015 - 08.2019
  • Assisted customers with digital services and technical support.
  • Greeted customers and provided friendly customer service.
  • Provided guidance to customer service staff in resolving complex customer service issues.

Education

Bachelor - Hospitality And Hotel Management

Universidad Layca Eloy Alfaro De Manabi
Bahia De Caraquez
05-2024

High School Diploma -

Colegio Nacional Jaime Del Hierro
Santo Domingo
05-2018

Skills

  • Teamwork
  • Customer assistance
  • Time Management
  • Organizational Skills
  • Basic accounting
  • Effective communication
  • Cleaning techniques
  • Equipment maintenance
  • Sanitation practices

Certification

  • English Language Course (Level B1), Language Institute, Eloy Alfaro Lay University of Manabí
  • Pro Initial Manicurist Course

References

  • Ing. Sara Viveros, 0984963751
  • Sra. Yessenia Falcones, 0994379577

Languages

  • Spanish, Native
  • English, Intermediate (B1 certified)

Personal Information

  • ID Number: 1724138142
  • Date of Birth: 08/08/99
  • Nationality: Ecuadorian
  • Marital Status: Single

Timeline

Multifunctional Clerk

Pull&Bear
07.2024 - Current

Receptionist & Houskepeer

Ureña Hotel
03.2022 - 06.2024

Restaurant Waiter

Shrimp Restaurant
12.2019 - 07.2023

Cook's Assistant

Yessenia Restaurant
03.2016 - 08.2019

Customer Service

Ciber Mathias
07.2015 - 08.2019

Bachelor - Hospitality And Hotel Management

Universidad Layca Eloy Alfaro De Manabi

High School Diploma -

Colegio Nacional Jaime Del Hierro

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