Carlos Jackson
Saint Louis,Missouri
Summary
Tenured management and customer service professional, excelling in high-stress situations and maintaining professionalism. Expert in AV support and hardware upgrades, demonstrating leadership and adaptability. Skilled in troubleshooting with a focus on enhancing customer service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
Penn Entertainment - River City Casino
10.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Assistant General Manager
Blank Space Event Venue
01.2020 - 05.2023
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Processed sales and inventory with IOS supported point of sales terminals and handheld devices
Education
CompTIA A+ Certification Pending - IT Support
Per Scholas IT Support Boot Camp
Saint Louis, MO07.2024
Skills
Adept in safely and accurately completing hardware upgrades for Desktop and Laptops, Power Supply Unit, Memory, CPU, Cooling units etc
Overall knowledge of set-up and features for Smartphones and Tablets
Expert in printer deployment and configuration
Skilled in troubleshooting most office devices
Excellent customer service
Quick Decision Making
Leadership
Teamwork
Adaptabilty
Timeline
Table Games Dealer
Penn Entertainment - River City Casino
10.2023 - Current
Assistant General Manager
Blank Space Event Venue
01.2020 - 05.2023
CompTIA A+ Certification Pending - IT Support
Per Scholas IT Support Boot Camp
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