CARLOS J. BERNIER
HIALEAH
Summary
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge. I consider myself a result driven individual, or a jack of all trades that won’t stop until the goal is reached. An excellent problem solver. My expertise include outstanding customer service abilities, strong communication and interpersonal skills. Others will recognize me as a Leader but also as a dependable co worker and team player who is capable of adapting to any environment or situation.
Overview
11
11
years of professional experience
Work History
Owner
Royal Express Multiservice
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines from Florida Department Of Revenue & IRS.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
Assistant Manager
Quality One
05.2015 - 01.2020
- Create purchase order & invoices (Part Prices & Labor)
- Run payroll
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Receive and deliver auto parts
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Forklift operator
- Inspected all vehicles that were being worked on as well as detailing all the necessary parts which needed to be ordered to complete the job.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shipping and Receiving Clerk/Material Handler
B/E Aerospace
06.2014 - 01.2015
- Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
- May operate tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Loads, unloads, and moves materials within or near plant, yard, or work site, performing any combination of following duties: Reads work order or follows oral instructions to ascertain materials or containers to be moved.
Education
American Senior High
Hialeah, FL01.2010
Skills
- Bilingual in Spanish & English
- Strong collaborative skills
- Excellent verbal and written communication skills
- Shipping and receiving
- Diesel equipment technology certification (Forklift)
- Customer service focused
Timeline
Owner
Royal Express Multiservice
02.2020 - Current
Assistant Manager
Quality One
05.2015 - 01.2020
Shipping and Receiving Clerk/Material Handler
B/E Aerospace
06.2014 - 01.2015
American Senior High
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