CARLOS JIMENEZ
Lindenhurst,NY
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Sale Enablement Manager
Momentum Solar
03.2022 - 05.2024
- Established a consistent onboarding process for all new hires, reducing time to full productivity by streamlining training materials and resources.
- Increased sales productivity by creating and implementing effective sales enablement strategies.
- Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased overall performance.
- Managed cross-functional projects aimed at improving overall sales operations and support functions, resulting in better alignment between departments.
- Implemented CRM system, ensuring accurate tracking of sales activities and improved visibility into the sales pipeline.
- Conducted win-loss analyses for 60 sales representatives, by assessing closed deals data, identifying key factors behind successes or failures for continuous improvement initiatives implementation.
Owner / DJ / MC / Host
Live-N-Up Entertainment
04.2013 - Current
- Expanded customer base by effectively leveraging the power of social media
- Implemented efficient business processes and provided exceptional service resulting in increased customer satisfaction
- Cultivated lasting customer relationships, generating repeat business and word-of-mouth referrals.
- Consulted with customers to assess needs and propose optimal solutions. for approximately 100 events per year
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Regional Director of Sales and Operations
Gold Coast Gutters LLC
11.2020 - 10.2022
- Utilized internet advertising and social media to establish client relationships and drive new business.
- Delivered outstanding customer service by addressing inquiries effectively
- Coordinated project and employee schedules efficiently.
- Executed business management and administrative tasks such as purchasing and maintaining tools, supplies, and equipment
- Maintaining and updating inventory
- Keeping up to date on new technology and work practices
- Generate and record sales and expense reports
- Accounts payable and accounts receivable
- Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives.
- Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs.
Realtor
REMI Realty
01.2019 - 09.2022
- Generate new business by creating and implementing marketing strategies
- Streamlined the home-buying process by facilitating connections between clients and required service providers
- Utilized various sales tactics to enhance the home selling experience
- Organized and coordinated tours for interested buyers and open house events for sellers.
- Optimized client experience by efficiently coordinating all aspects of real estate transactions including inspections, appraisals, and financing arrangements to mitigate potential delays and challenges.
- Enhanced customer satisfaction through exceptional communication skills, tailor-made service offerings, and unwavering dedication to meeting their requirements.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Office Manager and Customer Service Coordinator
Optimum Auto Leasing
12.2014 - 09.2020
- Handled sensitive information with discretion to ensure the confidentiality of company documents and personnel records.
- Exemplified exceptional communication skills by effectively addressing client inquiries and concerns via phone calls and email correspondence.
- Optimized efficiency by assigning tasks and supervising daily operations
- Facilitated open communication channels between upper management and staff members to address concerns or issues promptly.
- Negotiated and executed sales and leasing contracts.
- Negotiated cost-saving contracts with vendors while ensuring the maintenance of high-quality services.
Account Manager
Cliffco Mortgage Bankers
03.2014 - 07.2016
- Field inquiries and resolve client issues during office and non-office hours
- Boosted realtor's performance by evaluating the qualifications of prospective buyers
- Organize customer portfolios to satisfy strict purchasing criteria conveyed by clients
- Facilitated monthly networking events for a diverse group of realtors, attorneys, title companies, insurance brokers, and other industry professionals.
- Responsible for reporting, scheduling, and creating sales strategies to enhance team efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Technical Certification - Medical Technology
Suburban Tech
Uniondale, NY06.2009
Electricians License - Residential And Commercial Electricity
Long Island Electrical Training Center Inc.
Lindenhurst, NY04.2007
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06.2005
Skills
- Fluent in the Spanish language
- Proficient in all facets of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc)
- Extremely organized and detail-oriented
- Client Relations
- Contract Negotiation
- Outstanding customer relations and professional phone etiquette
- Sales team training
- Staff Management
- Goals and performance
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sale Enablement Manager
Momentum Solar
03.2022 - 05.2024
Regional Director of Sales and Operations
Gold Coast Gutters LLC
11.2020 - 10.2022
Realtor
REMI Realty
01.2019 - 09.2022
Office Manager and Customer Service Coordinator
Optimum Auto Leasing
12.2014 - 09.2020
Account Manager
Cliffco Mortgage Bankers
03.2014 - 07.2016
Owner / DJ / MC / Host
Live-N-Up Entertainment
04.2013 - Current
Technical Certification - Medical Technology
Suburban Tech
Electricians License - Residential And Commercial Electricity
Long Island Electrical Training Center Inc.
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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