Carlos J. Montalvo
Lutz,FL
Summary
To obtain a position where I can use my expert customer service skills and continue to improve my management skills.
Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Leasing Specialist
RMR Group
01.2023 - Current
- Show properties to prospective tenants
- Follow up with leads about rental properties
- Communicate applicant's questions and concerns to landlords
- Manage the signing of lease agreements
- Collect and review lease application documents
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Managed over 5leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Managing Partner
Pantera City Investments
01.2020 - 01.2023
- Primary buyer for all Auto purchases for dealership
- Performed all Sales aspects with Customers from negotiating prices and payment plans
- Evaluated vehicles to determine pricing and needed repairs prior to sale.
General Manager
Marking System Die Cut (MSDC)
01.2015 - 01.2020
- Managed all staff from production to sales
- Grew business from 0 to over $5,000,000 in 5 years
- Coached and mentored staff on building customer relationships
- Reviewed and implemented a commission plan for sales staff
- Grew business 15% year over year
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Purchasing Agent
Tape Innovations
01.2007 - 01.2015
- Performed all Purchasing functions including but not limited to, placing purchase orders, confirming/expediting orders, and meeting with and developing suppliers
Inside Sales
Tape Innovations
01.2007 - 01.2015
- Maintained relationships with existing and new customers
- Duties included entering orders, confirming orders, communicating customer expectations to production, and keeping customers abreast of order status
Outside Sales
Tape Innovations
01.2007 - 01.2015
- Maintained existing customer relations and developed new customers
- Performed customer visits to update them on new capabilities and look for possible opportunities to grow our market share
- Handled all Mexico sales
Outside Sales Manager
Tape Innovations
01.2007 - 01.2015
- Managed outside sales and customer service staff daily
- Communicate company goals to staff and help implement game plans to achieve goals
- Coached and mentored staff on building customer relationships
- Reviewed and implemented a commission plan for sales staff
- Grew business 15% year over year
Education
Associate Degree - Hotel & Restaurant Administration
University of Puerto Rico
Carolina PR01.2005
Skills
- Punctual
- Responsible
- Organized
- Optimist
- Bilingual
- Leader
- Ability to Negotiate
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
Accomplishments
- Exceeded quarterly sales twice.
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Licensed Realtor - 2023-Present
Timeline
Leasing Specialist
RMR Group
01.2023 - Current
Managing Partner
Pantera City Investments
01.2020 - 01.2023
General Manager
Marking System Die Cut (MSDC)
01.2015 - 01.2020
Purchasing Agent
Tape Innovations
01.2007 - 01.2015
Inside Sales
Tape Innovations
01.2007 - 01.2015
Outside Sales
Tape Innovations
01.2007 - 01.2015
Outside Sales Manager
Tape Innovations
01.2007 - 01.2015
Associate Degree - Hotel & Restaurant Administration
University of Puerto Rico
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