Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Johnson

North Little Rock,AR

Summary

Dynamic leader with proven success in operations management at SUBWAY® Restaurants, enhancing sales by 90% through strategic promotions and exceptional customer service. Skilled in POS systems and fostering team collaboration, I excel in recruiting, training, and motivating staff to achieve peak performance and efficiency.

Overview

9
9
years of professional experience

Work History

Packer

Amazon Fullfillment Center
01.2023 - Current
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Store Manager of Operations

SUBWAY®Restaurants
05.2015 - 10.2022
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 90% with special displays and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Reported issues to higher management with great detail.

Education

Bachelor Of Business Administration - Business Administration And Management

WGU
Salt Lake City, UT

High School - General Studies

Fair Park High School
Shreveport, LA
06.1998

Skills

  • Recruitment and hiring
  • Performance Appraisals
  • Employee Scheduling
  • Computer Skills
  • Employee Training
  • Health and safety
  • Shift Scheduling
  • Operations Management
  • Supply Ordering
  • Hourly shift management
  • Payroll Management
  • Customer Service Management
  • POS Systems
  • Friendly and Positive
  • Recruiting and Hiring
  • Training and mentoring

Timeline

Packer

Amazon Fullfillment Center
01.2023 - Current

Store Manager of Operations

SUBWAY®Restaurants
05.2015 - 10.2022

Bachelor Of Business Administration - Business Administration And Management

WGU

High School - General Studies

Fair Park High School

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Carlos Johnson