Summary
Overview
Work History
Education
Skills
Leadership Experience
Awards
Timeline
Generic

Carlos Jones

Woodstock,MD

Summary

I am a highly motivated employee self-starter and eager to learn.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service representative

BMW of Catonsville
Catonsville
08.2023 - Current
  • Performed duties assisting customer check and car during service appointments and assisted with shop paperwork was correctly routed to the tech and mechanic on duty, I also washed and cleaned the car when needed I performed these duties daily.

PAPA JOHNS
04.2023 - 01.2023
  • Organized the working area restocking ingredients, taking orders, providing positive and professional interaction with customers with a since of urgency in everything I did
  • Helping clean making pizzas, fulfilled telephone orders and in person orders, always making sure each person is satisfied in their experience.

Customer Service associate

FIVE BELOW
04.2022 - 09.2022
  • Worked at checkout stations replenishing merchandise and cleaning the store working with customers helping them to have the best shopping experience possible.

J.W Drapery
Baltimore
03.2020 - 09.2020
  • Fulfilled contract request for hospital within Baltimore City and Baltimore County
  • Given access to hospital space to install and remove curtains from the hospitals to be cleaned at the plant.

BALTIMORE COUNTY GOVERNMENT
06.2019 - 08.2019
  • Learned workplace readiness skills through personal development and professional strategies, job interviewing, team building and time management, explored jobs and careers in Information Technology.

Education

HVAC Installation And Repair

Catonsville Community College
Baltimore, MD
05-2026

High School Diploma - Multimedia Communications Studies Magnet Program

Randallstown High School
06.2023

Skills

  • Communication
  • Google Workspace
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Courteous demeanor
  • In-store support
  • Computer Proficiency
  • Team Development

Leadership Experience

  • Boys Scout of America Eagle Scout Award
  • Order of the Arrow Fraternity
  • Arrow of the light Award

Awards

  • Meritorious Service Award 145hrs
  • Multimedia Communications Achievement award
  • Dr. Charles Townes Supernova Award (STEM)

Timeline

Customer Service representative

BMW of Catonsville
08.2023 - Current

PAPA JOHNS
04.2023 - 01.2023

Customer Service associate

FIVE BELOW
04.2022 - 09.2022

J.W Drapery
03.2020 - 09.2020

BALTIMORE COUNTY GOVERNMENT
06.2019 - 08.2019

HVAC Installation And Repair

Catonsville Community College

High School Diploma - Multimedia Communications Studies Magnet Program

Randallstown High School

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Carlos Jones