Carlos Jovel

I am responsible for the business growth by closing as many sales opportunities as possible. Create new opportunities by calling, emailing, sending MSM, maintaining a restaurant approached while on the sales floor, and by building B2B connections. Rapidly create a winning atmosphere within the current team and replacing all weak links with stronger staff. Empower all employees with current company standers and ensure no one is left behind. Help employees reach their goal by maximizing their potential by holding everyone accountable. Meet with staff daily to promote achievements and create strong bond. Maintaining goal boards updated to promote healthy competitiveness. Make sure the sales floor is accurately priced, all new inventory in on display, and clearance items are suggested on every sale pitch.

Solve every customer opportunity as quickly as possible by providing clear answers on a timely manner. Allow the customer to speak so I can find the best solution both the customer and the company. Offer future promotions to keep our guest from going to the competitor. Always keep a positive attitude with a smile while speaking with customers.

Make sure I do not go over budget by maintaining a low to no overtime. Ensuring the sales floor and Wearhouse a clear of any potential hazards that could hurt the overall workers comp or liability claims.

Growth, account collections, and inventory control were the top priorities at Aaron’s. While at Aaron’s I had to build a strong team that could deliver customer satisfaction, product accurately and help maintain a low account delinquency. I needed to ensure the delivered product was accurate, stored properly, priced, and displayed within minutes of its arrival. Product knowledge was at the very top of the list. I had to make sure every employee knew what we had in stock and where they could get find the merchandise for the customer. The employees had to understand we needed to deliver the selected items as soon as possible to maintaining excellent customer satisfaction.

I needed to help the customer understand the lease agreement to ensure we kept a low delinquency percentage. If a customer fell behind on their agreed payment. I would offer several options to help the customer bring their account current. I needed to make sure delinquency phone calls were made daily, scheduled daily field visit, and send commination emails monthly.

Client satisfactions and payroll were my main responsibilities at Metro 1 Loss Prevention Service Group (M1). At M1 I needed to ensure over 2,300 hours where cover by a security professional. Every contracted hour had to be manned with a uniformed, trained, Arizona licensed security guard, without every missing a single security post. Anytime a client had an issue with a security officer. It was my responsibility to retrain or replace the officer per the client’s request. I visited and kept constant communications with site Supervisors, Managers, and owners to ensure the security officer was meeting their expectations. Reviewed daily activity reports sent to clients by the security team hourly.

It was my responsibility to keep inventory all security equipment from uniforms, cell phones, computers, patrol vehicles, and safety equipment. I hired all security personal and trained everyone on best security practices before assigning them to a security post. I had to make sure every employee clocked in and out daily and turned all revised hours every Sunday before 12PM easter time.