Hi, I’m
Carlos Jovel
Store Manager
Gilbert,AZ
Summary
Build a strong team to ensure the overall goal is met efficiently. Create a safe culture for everyone (customer/employees) while visiting the property. Make sure customer satisfaction is top priority. Maintain company budget as the seasons change.
Overview
7
years of professional experience
Work History
AcimaTempe
Store Manager
01.2024 - Current
Job overview
- Company Overview: At Acima we are here to improve lives and help as many people make their house into their dream home
- It is my responsibility to grow the business and to maintain a low delinquency percentage (19.9% company standard)
- I promote Acima via marketing calls, e-mails, text messages, voicemails, and walking the sales floor (taking a restaurant approach with every customer)
- I conduct morning meetings, teach all new hires how Acima can help them reach a higher commission, and update a physical board with the top sellers
- It is my responsibility to maintain a low delinquency by ensuring the customer understand the Acima contract, call the customer after they take possession of the product, and call every delinquent account daily to resolve the past due account
- Monthly P&L meetings are conducted to make sure we are profitable, and we have a plan to reach our goals
- At Acima we are here to improve lives and help as many people make their house into their dream home
AaronsPhoenix
General Manager AZ
03.2023 - 01.2024
Job overview
- Company Overview: We understand that a larger group of Americans are credit challenge and that is where Aarons comes in
- As the General Manager the number one goal is to profit and to grow by proving the best customer service at the lowest prices possible
- My job was to train/coach my staff on product and customer service
- An inventory audit was conducted every Monday of every week
- It was my responsibility to help them understand the Aarons lease to own agreement they were about to sign
- Maintaining a low delinquency was the only way to keep the doors open and to make sure the store was profitable
- Understanding the P&L was instrumental to the growth of the business
- Thanks to the P&L I was able to see where all the dollars were going
- It was my responsibility to deliver the merchandise as soon as possible
- This meant that we had to keep our delivery trucks in top shape and maintain all necessary road documents UpToDate
- We understand that a larger group of Americans are credit challenge and that is where Aarons comes in
Pro Bound Guard System INCDowney
General Manager CA
05.2018 - 06.2023
Job overview
- Company Overview: Managed a $3.5 million dollar security company based out of Los Angeles, CA with over 80 employees
- I developed key employees and found new talent as the company expanded all over Southern CA
- The company has approximately 30 different accounts from Tustin, all over the LA County, Ventura, Fresno and, Riverside
- It was my responsibility to ensure there were professional guards at each location every day
- I travel to each location as needed or requested by the client
- I created weekly schedules and kept track of payroll
- Every two weeks I had to submit employees time sheets to accounting
- I had created a safe, professional, and customer driven company environment
- It was imperative I had excellent, prompt, and professional communication with all the Pro Bound's clients and Pro Bound employees
- I was constantly looking for new strategies and implementing action plans to ensure the clients were satisfied and the employees were happy at work
- Managed a $3.5 million dollar security company based out of Los Angeles, CA with over 80 employees
Metro One LPSGPhoenix
Performance Manager AZ
01.2022 - 02.2023
Job overview
- While acting as Performance Manager I was responsible for the AZ market extending from Goodyear to Tucson
- I was responsible for approximately 2,500 hours a week
- I provided security/customer service to Home Depot, Target, Lowes, Sprouts, Richemont Cartier/Montblank, and JP Morgan Chase
- It was my responsibility to run the business sales, hiring, training, leading, managing, hire full time and part time security guards
- The P&L was my responsibility and most importantly, changing lives for the better!
- Safety was top priority alongside presence and customer service
- Ultimately, I was responsible for all aspects of the company (billing, workers comp claims, schedules, touring new contracts, all legal issues, emergency response, manage relationships with clients)
Education
Fairfax High School
High School from General education
01.2002
Skills
- Risk assessment
- Security management
- Client relationship management
- Incident reporting
- Surveillance systems
- Emergency response
- Team leadership
- Employee training
- Schedule management
- Conflict resolution
- P&L analysis
- Staff development
- Customer service
- Inventory management
- Communication skills
- Critical infrastructure protection
- Security operations
- Threat detection
- Staff management
- Safety protocol
- Disaster recovery planning
- Network security
- Physical security
- Report creation
- Data protection
- Employee security training
- Security awareness training
- Financial reporting
- Budget management
- Data analysis
- Payroll administration
- Problem solving
- Time management
- Cashflow processes
- Inventory auditing
- P&L management
- Sales strategies
- Marketing outreach
- SOP adherence
References
- Whitney Rosholt, Acima District Manager, CA/AZ/NV/WA/UT, (651) 335-6952
- Sam Glennon, Ashley’s Store General Manager, (248) 829-9754
- Edward Luna, Ashley’s Sales Manager, (602) 799-1198
Languages
- English
- Spanish
Timeline
Store Manager
Acima
01.2024 - Current
General Manager AZ
Aarons
03.2023 - 01.2024
Performance Manager AZ
Metro One LPSG
01.2022 - 02.2023
General Manager CA
Pro Bound Guard System INC
05.2018 - 06.2023
Fairfax High School
High School from General education
Similar Profiles
Grace EnnissGrace Enniss
Assistant Manager of Facilities at AcimaAssistant Manager of Facilities at Acima
Sergio VigoSergio Vigo
Sales, Growth and Retention Specialist - Region 4 at AcimaSales, Growth and Retention Specialist - Region 4 at Acima
Alicia OmlorAlicia Omlor
Manager at AcimaManager at Acima
Mary TrabolsiMary Trabolsi
TITLE CLERK at Cardinaleway MazdaTITLE CLERK at Cardinaleway Mazda
Jamie HarrisJamie Harris
Electrophysiology Nurse Practitioner at Cardiovascular Associates of MesaElectrophysiology Nurse Practitioner at Cardiovascular Associates of Mesa