Carlos Juarez
Charlotte,NC
Summary
Strategic and results-driven leader with over a decade of experience, collaborating with cross-functional teams to deliver exceptional value to organizations and customers. Fostering strong partnerships and optimizing profit channels, resulting in achievements such as regaining customer trust, leading to $235M of recovered future revenue across North America, and improving healthcare automation adoption by 15% for targeted customers. Utilizing a collaborative approach with diverse cross-functional teams, both internally and externally, consistently yields successful outcomes and sustains growth.
Overview
18
18
years of professional experience
4
4
Certificates
Work History
Critical Account Manager
Omnicell
07.2023 - Current
- Strategically manage critical accounts across North America, rebuilding customer trust and confidence while fostering long-term partnerships and success with Omnicell's innovative solutions.
- Utilize Microsoft Excel, Tableau, and SQL datasets to analyze data for top 300 Healthcare systems in North America, extracting insights in areas such as service tickets, production levels, and software bug investigations to generate actionable reports.
- Lead cross-functional teams to identify root causes of customer escalations, develop action plans and organizational awareness to address common trends, and create organizational dashboards to track critical issues.
- Drive internal initiatives to address identified issues, resulting in 21 software bug fixes and implementing new internal software validation processes.
- Present data-driven insights to senior leadership, leading to systemic internal engagements aimed at improving hardware and software functionalities within Omnicell's Point of Care solutions.
- Collaborate with Product Management to prioritize solution improvements, accelerating customer delivery and increasing external validation customers.
Solution Advisor II
Omnicell
12.2021 - 07.2023
- Employed customer-centric approaches to deliver expertise in Omnicell automation products, executing over 20 strategic assessments resulting in 15% improvement in automation efficiencies.
- Collaborated with cross-functional teams to implement Omnicell feature adoptions, resulting in 25% increase in utilization among targeted customers.
- Provided expertise in Point of Care and Central Pharmacy solutions, supporting service delivery and sales teams to solidify strategic customer partnerships and increase profit channels by 15% in the Southeast region.
Professional Services Consultant
Omnicell
07.2017 - 12.2021
- Successfully planned, executed, and completed projects in diverse settings, achieving on-time delivery and increasing overall project efficiency by 15% through standardization of implementation processes and documentation.
- Implemented strategies to reduce project management systems and standardized project communication processes, resulting in 25% improvement in stakeholder satisfaction and 20% reduction in project-related misunderstandings.
Lead Pharmacy Technician
Atrium Healthcare
08.2006 - 07.2017
- Optimized pharmacy operations by ensuring proper training for technicians, meeting regulations and compliance, and prioritizing patient safety and positive outcomes.
- Supervised 7 pharmacy technicians, streamlining operations through optimization of pharmacy automation, resulting in 10% improvement in department efficiency and 15% reduction in nursing wait times.
- Implemented quality control measures to improve medication dispensing processes, resulting in 20% reduction in dispensing errors and improved patient safety outcomes.
Education
Master of Science - Information Technology
University of North Carolina At Charlotte
Charlotte, NC05.2025
Master of Business Administration - Business Analytics
University of North Carolina At Pembroke
Pembroke, NC06.2023
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05.2021
Skills
- Stakeholder Management
- SQL
- Python
- Market Research
- Risk Mitigation
- Microsoft Excel
- Tableau
- Power BI
- Root Cause Analysis
- Project Management
- Business Development
Certification
- Management of Information Technology
- Certified Scrum Master (CSM)
- Project Management Professional (PMP)
- Certified Scrum Product Owner (CSPO)
Timeline
Critical Account Manager
Omnicell
07.2023 - Current
Solution Advisor II
Omnicell
12.2021 - 07.2023
Professional Services Consultant
Omnicell
07.2017 - 12.2021
Lead Pharmacy Technician
Atrium Healthcare
08.2006 - 07.2017
Master of Science - Information Technology
University of North Carolina At Charlotte
Master of Business Administration - Business Analytics
University of North Carolina At Pembroke
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
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