Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carlos Knox

Houston,TX

Summary

Detail-oriented Inspector, hardworking individual skillful in conducting accurate visual and measurement tests and preparing and maintaining comprehensive inspection reports and records. Team player committed to collaborating and working cross-functionally to meet all milestones and schedules. Experienced with customer service and working remotely.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Inspector

FEMA
02.2022 - Current
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Worked remotely

Customer Care Specialist

AT&T
01.2023 - 11.2023
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.

DEI

DEI
08.2019 - 04.2023
  • Analyze patient records & keep track of patient data over multiple visits while maintaining patient confidentiality & information security
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

ACCOUNTING SPECIALIST

DESTINY LMT
03.2013 - 04.2023
  • Submit patient claims - Audit accounts - Create, process & pay invoices – Communicate with customers to process invoices, discuss and resolve
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

HOME INSPECTOR

FEMA
08.2017 - 04.2019
  • Schedule & organize appointments - Verify ownership & occupancy of damaged homes
  • Photograph & record interior & exterior of damaged dwellings; specifically listing all disaster related losses - Complete & communicate at least 6 inspections per day using government issued tablet - Attend regular trainings & train new Contractors - Submit electronic expense reports weekly while maintaining proper hours necessary to complete assigned work.

DELIVERY DRIVER

FLORIDA WATER PRODUCTIONS
03.2015 - 07.2017
  • Prepare truck for operation by assisting in & overseeing the un/loading of trucks, ensuring that all loads are properly secured/braced, all hazardous material loads are properly segregated, & verifying the accuracy of shipping papers - Deliver orders via most efficient route to meet customer needs of time frame expectations - Accurately document delivery, prepare receipt of orders by customers & report any discrepancies - Maintain truck log, according to State & Federal regulations & complies with all applicable Federal Motor Carrier Safety Regulations - Train new drivers - Inspect truck equipment & supplies such as tires, lights, brakes, gas, oil, and water on a daily basis and to alert management of necessary or required maintenance/repairs needed on the delivery vehicle in a prompt manner - Perform warehouse duties as needed.

DELIVERY DRIVER

TEAM ONE (AARONS DISTR. CENTER)
11.2013 - 02.2015
  • Operate commercial vehicle in compliance with local, state and federal laws - Perform pre and post trip vehicle inspections to insure vehicle is ready for the road - Responsible for proper loading and securing of furniture/merchandise to prevent movement and to allow safe transport to and from the distribution center - Climbing in and out of truck to accommodate store deliveries throughout the day - Perform warehouse duties and tasks as assigned - Maintain accurate records and logs.

DELIVERY DRIVER

ALLIED DELIVERY
09.2010 - 10.2013
  • Train & Supervise team of 6 drivers - Operate 26 ft
  • Straight truck to deliver & pick up various orders throughout Houston & surrounding areas, occasionally driving out of town to Austin, Dallas, & San Antonio to meet customer/company needs - Use of various GPS systems to determine most efficient map routes & track products to ensure on-time deliveries - Multi-task to complete required paperwork while providing excellent customer service during the process.

Education

CPB Certification

Houston Community College
Houston, TX
03.2019

Skills

  • Good Listener
  • Persuasive Speaker & Negotiator
  • Confident, Professional & Articulate Communicator - Trainer & Teacher
  • Coordinator & Organizer
  • RISK Management
  • Invoice Processing
  • Computer Savvy
  • Open to new ways & ideas of Project Management & Development
  • HIPPA Compliant
  • Equipment Operation
  • Inspection Reporting

Certification

CPB CERTIFICATION, AAPC, 03/2019, 01708182

References

Available Upon Request

Timeline

Customer Care Specialist

AT&T
01.2023 - 11.2023

Inspector

FEMA
02.2022 - Current

DEI

DEI
08.2019 - 04.2023

HOME INSPECTOR

FEMA
08.2017 - 04.2019

DELIVERY DRIVER

FLORIDA WATER PRODUCTIONS
03.2015 - 07.2017

DELIVERY DRIVER

TEAM ONE (AARONS DISTR. CENTER)
11.2013 - 02.2015

ACCOUNTING SPECIALIST

DESTINY LMT
03.2013 - 04.2023

DELIVERY DRIVER

ALLIED DELIVERY
09.2010 - 10.2013

CPB Certification

Houston Community College
Carlos Knox