Francisco Lara Bonilla
Houston,United States
Summary
Knowledgeable and dedicated customer service professional with experience in the natural gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Natural Gas Representitive
Turkco
06.2019 - Current
- Performed DNP'S
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Electrician
Joe Swartz
03.2015 - 01.2019
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Worked with various types of cableways, conduits and other electrical raceways.
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Stored and maintained power tools and equipment for each job.
Playground Leader
West Texas Playgrounds
02.2013 - 01.2015
- Inspected equipment on playground on [Timeframe] basis to report any safety concerns.
- Picked up supplies from storage facilities for special events.
- Kept athletic and games equipment and facilities organized and maintained.
- Ordered and maintained all recreational equipment.
Field Service Technician
CenterPoint
04.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
Milford Mill Academy
Baltimore, MDSkills
- Critical Thinking
- Promotional Display Setup
- Customer Needs Assessments
- Active Listening
- Safe Work Practices
- Company Safety Policies
- Teamwork and Collaboration
- Customer Inquiries
- Providing Feedback
- Billing and Payment Processing
Accomplishments
- Participated in multiple major Natural Gas Outages
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved electrical repairs/outages which led led faster reboot times
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Service Technician
CenterPoint
04.2023 - Current
Natural Gas Representitive
Turkco
06.2019 - Current
Electrician
Joe Swartz
03.2015 - 01.2019
Playground Leader
West Texas Playgrounds
02.2013 - 01.2015
Milford Mill Academy
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