Carlos Lawrence

• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Evaluated current operational practices and suggested improvement strategies.
• Enhanced communication between departments through regular meetings, reports, and updates.
• Supported Office manager by handling all administrative tasks.
• Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
• Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
• Increased productivity with organized and effective scheduling, task allocation, and resource management.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Provide rides in the autonomous vehicle to the general public
• Monitor multiple software systems with constant focus;
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations;
• Responsible for managing the vehicle's key security process
• Complete daily reports and document procedures and tests
• Interact with the members of the public in a polite and professional manner, and assist in educating them on self-driving technology when necessary
• Operate autonomous vehicles on both defined and undefined routes, including a variety of environmental conditions
• Operate onboard data collection systems
• Comfortable riding as a passenger in an autonomous vehicle, where the driver may have little control over the vehicle's operations
• Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s) during vehicle recovery operations
• Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car and driving the car to a safe location
• Apply safety procedures to any situation involving rescue of the self-driving car
• Oversee and ensure the security and importing of disks including accounting of at the beginning and end of shift, and ensuring there is the proper amount of disks needed throughout the day
• Will assist as a POC for client Security and Facilities staff for issues and repairs at remote site(s)
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle and safely drive passengers to their destination
• Assist software progress by testing new features;
• Document recurring issues of new software and any potential bugs;
• Follow weekly release emails and bug reports to stay up to date;
• Work closely with Operations Supervisor to keep demo documentation accurate and up to date (i.e
• Create/maintain demo routes and best practices, daily and weekly emails)
• Represent Client by showcasing self-driving technology to Cleint's guests in a friendly, concise manner while
• Must be able to work assigned shift
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

• Travel to hospitals, labs, and universities to pick up specimen samples
• Deliver to UPS for next day delivery
• Submit daily POD reports
• Provided valuable input for process improvements during team meetings, contributing to an overall increase in efficiency and effectiveness within the department.
• Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
• Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.

• Assign drivers' shipments and monitor driver activity to best meet specified pick-up and delivery schedules
• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Evaluated current operational practices and suggested improvement strategies.
• Enhanced communication between departments through regular meetings, reports, and updates.
• Manage and optimize warehouse processes including receiving, storing, packing, and shipping of products
• Oversee inventory control procedures to maintain accurate stock levels
• Lead and develop warehouse staff to ensure a cohesive team environment
• Implement and maintain warehouse management systems for efficient operations
• Responsible for the daily flow of work or of a specific segment, such as route launch
• Assist in driver negotiations under the authority/oversight of the Terminal Manager
• Conducts driver negotiations
• Order supplies as needed
• Train employees
• Respond to inquires from the customers via email
• Monitoring driver delivery status
• Updating driver daily and or weekly Schedules
• Inputting driver POD into company TMS
• Updating weekly payroll
• Onboarding new employees
• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Evaluated current operational practices and suggested improvement strategies.
• Supported Terminal manager by handling all administrative tasks.

• Elicits sensitive, personal and financial information
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
• Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities
• Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements
• Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedents
• Assisted management in implementing new training programs for representatives, resulting in improved performance metrics.

• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meeting
• Delegate daily route task to dispatchers
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Call future appointments to troubleshoot issues to try to fix issues and to prevent technician appointments
• Utilize GPS tracking system in order to manage, trace and locate drivers making sure they are within their assign locations
• Coordinate and manage the schedules of 35 drivers using Companies load board, customer load boards ensuring products and goods are picked up and delivered in a timely manner, while helping drivers maintain their HOS
• Dispatch Intermodal (Drayage)
• Assign port driver pin in and pin out through Ga port website
• SEND BOL AND UPLOAD BOL TO COMPANIES SYSTEM
• Established and maintain a sound business relationships with each driver and customers
• Work with drivers to achieve and exceed expected quota's put in place by owner
• Assist with solving all business and personal problems for company and drivers
• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 21 fleet vehicles.
• Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations
• Coordinate and manage the schedules of all drivers using Companies load board, customer load boards ensuring products and goods are picked up and delivered in a timely manner, while helping drivers maintain their HOS
• Dispatch Dry van, Reefer
• SEND BOL AND UPLOAD BOL TO COMPANIES System
• Established and maintain a sound business relationships with each driver and customers
• Work with drivers to achieve and exceed expected quota's put in place by owner
• Assist with solving all business and personal problems for company and drivers
• Drive company van to delivery freight
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.

• Delegate shift task to associate
• Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
• Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
• Ensuring shelves and storage areas are stocked with the right product
• Unpacking and breaking down merchandise cartons and pallets
• Displaying advertising and pricing signs
• Training new employees/ recommendations for termination
• Assists associate in unloading shipments to the store, factory, or warehouse
• Checks items received against the shipping invoice to ensure the shipment is accurate
• Unpacks inventory
• Organizes inventory in the stockroom or warehouse
• Uses forklifts to transport bulk shipments or heavy items around the stockroom or warehouse
• Replenishes stock on the sales floor as needed
• Places orders for supplies
• Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
• Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Trained new employees and delegated daily tasks and responsibilities.
• Responsible for overseeing the entire shift and ensuring that all operations run smoothly & efficiently in a Retail, Retail with Routes and Heritage store
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Overseeing the proper performance of all store activities
• Completed cash and credit card transactions accurately using POS software.

Overseeing the proper performance of all store activities

• Maintain cleanliness of the main lobby and restrooms
• Routinely check building lounges, kitchens, and common areas needing constant attention
• Change trash receptacles inside and outside the office building
• Vacuum and clean all suites inside the building at the close of business

• Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
• Ensures neat, clean and organized areas throughout the stockroom and selling floor; performs all assigned cleaning duties
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
• Ensures unsold and/or returned merchandise is returned to the selling floor within established company standards
• Assists in executing merchandise flow and product placement
• Ensuring shelves and storage areas are stocked with the right product
• Unpacking and breaking down merchandise cartons and pallets
• Displaying advertising and pricing signs
• Identifies and communicates opportunities while replenishing size specific quantities throughout the store in response to sell-through
• Meets or exceeds Company productivity standards for all operational processes: shipment processing, markdowns, merchandise signage, replenishment and recovery of sales floor and stockroom

• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Process packages and ship orders accurately
• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Receive, unload, and place incoming inventory items appropriately
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Check, verify, and fill customer invoices
• Keep warehouse clean and organized daily

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created business documents to be mailed to clients
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Entered data into a computer database
• Provided technical assistance to staff when needed for computers, phones, and office equipment
• Installed, modified, and repaired computer hardware and software
• Maintain daily performance of computer systems
• Answer incoming and outgoing calls