Carlos Lazos

I’ve worked here for three years. I had worked with experienced technicians, I learned more about restaurant equipments here than anywhere else. I had a great experience working here before being laid off for not enough work.

Dedicated three years to Matheson Commercial Services, focusing on restaurant equipment maintenance until closure. I learned a lot working in the company before they had shut down completely.

• Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
• Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
• Increased client retention through personalized attention and proactive problemsolving.
• Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
• Learned and followed customer service policies and procedures to meet organizational and industry standards.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
• Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
• Escalated customer issues to management for appropriate action to be taken.