Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Carlos Leal Becerra

Kissimmee,USA

Summary

Highly qualified professional with over 25 years of experience in managerial positions within the hotel industry. Excelling in leading multicultural teams, optimizing resources, and generating results. Expert in comprehensive hotel management, from personnel management and operations control to budget preparation, cost control, marketing strategies, and the achievement of new projects. He has a proven track record of success in opening new markets, increasing sales, and improving hotel profitability. Passionate about excellence in customer service and creating memorable experiences for guests.

Overview

22
22
years of professional experience

Work History

General Manager

Hotel Wyndham Garden Barranquilla
01.2018 - 01.2024
  • I exercised effective leadership over a team of more than 65 employees, managing all control operations comprehensively, management of administration, operations, marketing, and finance of the hotel, from accommodation, food and beverages to maintenance, sales and marketing. My holistic approach ensures strategic alignment of all departments, optimizing efficiency, profitability, and customer satisfaction.
  • I developed and implemented a successful marketing strategy that resulted in a 10% increase over the sales budget, the opening to new markets and customers. Both for guests and for the organization, attention, and logistical support at events.
  • I effectively managed budgets and controlled costs to ensure the hotel's profitability.
  • I developed and implemented a new training program for employees that improved productivity by 10%. I reduced the employee turnover rate by an estimated 10%.

General Manager

Hotel Holiday Inn Intercontinental Hotels Grupo - Holiday Inn Express Barranquilla
01.2015 - 01.2018
  • Responsible for the opening of the hotel (May 19, 2016) in the city of Barranquilla Led all control operations, management direction, operation, marketing, and finances of the hotel, from accommodation and food and beverage to maintenance, sales, marketing, and human resources humans.
  • I provided an exceptional customer experience, which is reflected in high levels of satisfaction and loyalty.
  • I obtained a customer satisfaction rating of 95% or higher in the first year (2016) according to the indicators for Latin America of the chain IHG, maintaining it in consecutive years.

General Manager

Estelar Santamar Hotel & Convention Center Conventions
01.2009 - 01.2015
  • I led a team of 147 employees achieving an annual growth of 20% in revenue and profitability.
  • I oversaw all management operations of the administration, operation, marketing, and finance of the hotel, including accommodation, food and beverage, maintenance, human resources, and finance.
  • I implemented innovative marketing strategies that drove a 10% growth in annual direct bookings, exceeding the sales budget by 20%. Additionally, I implemented a strategy integral to position the hotel as a convention and events center, attracting new clients and retaining the existing ones.
  • I effectively managed budgets and controlled costs to ensure the hotel's profitability.

General Manager

Hoteles Estelar S.A - Hotel Almirante
01.2002 - 01.2009
  • I led and controlled all the processes and operations of the hotel from the administration, marketing, finance, and human resources up to concerning the processes of accommodation, food and beverages, and maintenance.
  • I implemented an operational expense control program during the period 2002 - 2009. Achieving an average annual reduction of 20% since 2003 for the hotel.
  • I implemented a preventive maintenance program and the selection of reliable suppliers
  • I led and participated in the process of obtaining the Quality certification. ISO 9001:2000 by November 2003. Demonstrating the commitment of the hotel work team, who dedicated themselves to implementing the quality standards and continuous improvement established by the standard.

Education

Bachelor of Science - Hotel Administration

Essex County College
Newark, N.J.
01.1983

High School Diploma -

Colegio Nuestra Señora Del Pilar
01.1975

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • Employee motivation
  • Inventory management
  • Staff management
  • Decision-making
  • Team leadership
  • Schedule management
  • Customer service
  • Strategic planning
  • Financial management
  • Inventory control
  • Contract administration
  • Revenue generation
  • Performance evaluations

Websites

Languages

Native Spanish Oral Level: Native | Written: Advanced
Advanced English Language Oral Level: Bilingual | Written: Advanced.

Timeline

General Manager

Hotel Wyndham Garden Barranquilla
01.2018 - 01.2024

General Manager

Hotel Holiday Inn Intercontinental Hotels Grupo - Holiday Inn Express Barranquilla
01.2015 - 01.2018

General Manager

Estelar Santamar Hotel & Convention Center Conventions
01.2009 - 01.2015

General Manager

Hoteles Estelar S.A - Hotel Almirante
01.2002 - 01.2009

Bachelor of Science - Hotel Administration

Essex County College

High School Diploma -

Colegio Nuestra Señora Del Pilar

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