Nicole Lebron
Aurora,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
UNFI, United Natural Foods
09.2007 - 01.2025
- Managed high call volume every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed inventory levels to verify availability of stock for customer orders for over 19 warehouses.
- Prepared and presented reports to management on logistics performance.
Customer Service Representative
Convergys
01.2002 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Data entry /10 key
- Call center experience
- Order processing
- Multitasking and organization
- Adaptability and flexibility
- Logistics analysis
- Coordinating transportation
- MS word, excel, and outlook
Timeline
Customer Care Representative
UNFI, United Natural Foods
09.2007 - 01.2025
Customer Service Representative
Convergys
01.2002 - 06.2006
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