Carlos Lee
Euless
Summary
Compassionate and results-driven customer service professional seeking to transition into healthcare. With over Five Years of experience in providing exceptional service, managing client relationships, and resolving issues in high-pressure environments, I aim to bring strong interpersonal and problem-solving skills to a healthcare team. Eager to support patients, work collaboratively with healthcare professionals, and contribute to a positive healthcare experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Carmax
09.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Sales Specialist
Apple Inc.
03.2021 - 10.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
Human Resources Manager
Shelia's Closet
08.2012 - 10.2022
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
Bachelor of Arts - Criminal Justice
University of Missouri Kansas City
Kansas City, MO05-2022
Skills
- Patient Care & Support: Experience in assisting clients and patients, ensuring their needs are met and offering a compassionate approach
- Communication: Strong verbal and written communication skills; able to clearly explain procedures and processes to individuals with diverse backgrounds
- Empathy & Active Listening: Skilled at understanding and addressing client/patient concerns with sensitivity and care
- Problem-Solving: Ability to think critically and resolve issues quickly and efficiently, while maintaining a calm demeanor
- Time Management & Organization: Proven ability to manage multiple tasks simultaneously, ensuring smooth operations and patient satisfaction
- Team Collaboration: Adept at working with colleagues to meet goals and improve overall service delivery
- HIPAA Compliance: Basic understanding of patient confidentiality requirements and commitment to maintaining privacy
Certification
- Basic Life Support (BLS)
- CPR & First Aid Certification
- HIPAA Training
Timeline
Customer Care Consultant
Carmax
09.2024 - Current
Sales Specialist
Apple Inc.
03.2021 - 10.2024
Human Resources Manager
Shelia's Closet
08.2012 - 10.2022
Bachelor of Arts - Criminal Justice
University of Missouri Kansas City
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