Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Lemus

Seattle

Summary

Operations and customer service leader with over 20 years of management experience across retail, hospitality, and property management. Demonstrated success in leading teams, managing operations, and achieving company objectives. Expertise in enhancing customer satisfaction and driving sales growth through strategic planning and effective problem-solving. Strong skills in relationship building, staff training, and operational efficiency improvements.

Overview

26
26
years of professional experience

Work History

Sales and Service Supervisor

AvalonBay Communities
Redmond
06.2017 - Current
  • Trains and coaches associates to meet monthly leasing and service goals
  • Assists in planning and executing community renewal strategies
  • Organizes resident engagement activities and events
  • Resolves resident concerns promptly and professionally
  • Supports pricing strategy discussions and analyzes operational reports

Assistant Manager

Victorinox Swiss Army
Bellevue
07.2014 - 05.2016
  • Managed a team of 12 associates across sales and inventory functions
  • Oversaw inventory control, training, and quality assurance
  • Contributed to sales forecasting and staff performance evaluations

Sales Department Supervisor

Best Buy
Everett
06.2011 - 04.2014
  • Directed strategic sales initiatives to align with company objectives
  • Cultivated a culture of sales excellence and empowerment
  • Boosted customer satisfaction by 12% in the first year

Store Manager

Ross Dress for Less
Montclair
07.2007 - 08.2011
  • Directed a workforce of 45 employees, implementing innovative initiatives to strengthen loyalty and minimize turnover.
    Attained significant reduction in YTD shrink from 4.78% to 1.89% through rigorous oversight.
    Streamlined organization of work orders while estimating labor requirements for all departments.
    Crafted and executed strategies for operational improvements in safety, costs, quality, and training.
    Established robust action plans using current P&L data to enhance profitability.
    Upheld floor standards and ensured superior customer service delivery.

Store Manager

Starbucks Coffee
Los Angeles
03.1999 - 07.2007
  • Oversaw all store operations and team performance
  • Drove financial goals while building strong team culture
  • Maintained high product standards and customer satisfaction

Education

High School Diploma -

Central Adult High School
Los Angeles, CA
06-1994

Skills

  • Operations management
  • Employee scheduling and training
  • Leadership development
  • Conflict resolution
  • Strategic sales planning
  • Customer service excellence
  • Problem solving
  • Time management
  • Accountability and ownership

Timeline

Sales and Service Supervisor

AvalonBay Communities
06.2017 - Current

Assistant Manager

Victorinox Swiss Army
07.2014 - 05.2016

Sales Department Supervisor

Best Buy
06.2011 - 04.2014

Store Manager

Ross Dress for Less
07.2007 - 08.2011

Store Manager

Starbucks Coffee
03.1999 - 07.2007

High School Diploma -

Central Adult High School

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