Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Lepe

Palmdale,CA

Summary

Dedicated and detail-oriented Customer Service Professional with over 5 years of experience in order fulfillment, shipping and receiving, and warehouse operations. Known for excellent communication skills, a strong work ethic, and a commitment to providing top-notch customer support. Proven ability to streamline processes, maintain inventory accuracy, and ensure timely and accurate order delivery while providing exceptional customer service. Adept at handling high-volume workloads, resolving issues efficiently, and collaborating effectively across teams to meet organizational goals. Seeking to leverage expertise in a dynamic customer service role focused on enhancing customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Premier Dental
06.2019 - Current
  • Company Overview: warehouse/ IT operations
  • Order and install new equipment
  • Maintain equipment and systems
  • Shipping and Receiving
  • Warehouse/ IT operations

Customer Service Representative

PennyMac
05.2015 - 06.2019
  • Answered over 100 calls per day regarding customer concerns with mortgage payments, refinance inquiries and pay off information
  • Maintained high sales inquiry rate for mortgage refinance
  • Reviewed and discussed customers loan documents in detail to provide a better understanding
  • Assisted other departments when needed

Education

High School -

Birmingham High School
01.2011

Skills

  • Sales Experience
  • Inventory Control
  • Order Fulfillment
  • Point of Sale System
  • Microsoft Excel Proficient
  • Creative Problem Solver
  • Multi-Line phone talent
  • Strong Leadership Skills
  • Exceptional Communication Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Premier Dental
06.2019 - Current

Customer Service Representative

PennyMac
05.2015 - 06.2019

High School -

Birmingham High School
Carlos Lepe