Carlos Long
Southhaven,MS
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, expense reports, and transcribing minutes. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operations Officer, Health Systems Specialist
Veterans Health Administration
07.2018 - Current
- Awarded Army Commendation Medal as Staff, while deployed to Iraq for writing and developing Rewards Incentive Program SOP
- This award is only granted for consistent acts of heroism and meritorious service
- Received Outstanding Performance Award Rating for going above and beyond required Performance measures in Key Critical Elements in current position as Health System Specialist for past three years.
- Specialized experience in Informatics and Data Management:
- I am very competent in analyzing and managing complex tasks and multiple projects
- Very proficient in informatics, which includes but not limited to analyzing extremely large amount of data information and processing it for credentialing healthcare process.
- Work with multiple databases, share points and data mining applications to retrieve and analyze information needed to run reports for data statistics
- Daily job description includes data processing and translating it into usable information for end user results for real time data management tracking
- Disciplined in handling multiple projects at one time without interruptions in workflow.
- I bring years of experience in applying tools and techniques such as forecasting techniques, regression analysis, predictive analysis
- Coordinate with hospitals and facilities nationwide in verifying internship, residencies, and fellowship verification for in compliance with joint commission standards.
- Six years of specialized experience in government finance:
- Responsible for processing, and maintaining financial budgets reports for credit card purchases.
- Maintains detailed log of all government credit card purchases and ensure that purchases follow System for Award Management (SAM)
- Required to take and be current with yearly credit card purchase training.
- Ensure that end of each fiscal year that all purchases are closed and reconciled that fiscal year budget
- Acts as secretary to Medical Executive Board monthly.
- Attends meetings, briefings, and other activities in support of organizational programs, notes commitments made and informs staff of commitments and deadlines
- Prepares and distribute meeting agenda and minutes for Medical Executive Board
- Attends Professional Standards Board meetings as needed and provide required information on which Board makes decisions.
- Communication Competencies:
- Answer phones and respond to requests from human resources, chief of staff and other services needing attention from credentialing department
- Demonstrates oral and written communication skills through emails and correspondence in answering requests from multiple agencies
- Offers prompt, courteous, and competent assistance to co-workers, other employees, leaders, and stakeholders to resolve any problem or issues
- Compliance Inspection Competencies:
- Adhere to Veterans Health Administration laws referring to privacy act of 1974 and other applicable laws.
- Extensive knowledge of pertinent laws, regulations, policies, and precedents that affect use of credentialing program as it relates to patient care.
Customer Service
- Competencies:
- Collaborate with peers and coworkers to gather and exchange information in constant changing and fast-paced environment to ensure department's success for VISN metrics.
- Reduced credentialing times by 40 percent by tracking and analyzing spreadsheets.
- Conducts extensive background investigations on all provider requests from Human Resources
- Provides effective communication with one-on-one customer service for new on boarding providers and assisting them throughout entire credentialing process.
- Increased productivity by 50 percent and was able to bring more providers onboard during onboarding process.
Program Support Assistant
Veterans Health Administration
01.2015 - 01.2018
- Served as alternate timekeeper for entire social work service.
- Worked in dual role as Contract Nursing Home Program manager and Contracting Officer Representative (COR).
- Performed evaluations and conducted quarterly reviews for nursing homes based on performance metrics.
- Responsible for for eleven contract nursing facilities in Tennessee, Mississippi, and Arkansas.
- Maintained daily tracking report and monitoring of these veterans, which averaged total of 80 patients per month throughout eleven facilities.
- Independently managed and over saw budget fund control for this program.
- Managed total of 8.5 million dollars for Contract Nursing Home Program in fiscal 2016.
- In FY 2017, 6 million dollars was allocated in authorizations and payments for this program.
- Complexity of managing both programs, contract nursing home Program and Contracting Officer Representative responsibilities required time management and attention to detail due to suspense deadlines requirements.
- As COR, role was to provide recommendations for improving process and to provide organizational awareness for senior leadership.
- I was responsible for creating any bill of collections for repayment of debts owed to US Government and submit to higher authority for approval.
- Improper Payment for Audit (IPERIA) portal was used when audits are being performed, recommendations included different metrics and control measures which resulted in decreased overpayment in government funds.
- This served as check and balance systems for contractors receiving duplicate payments, improper payments or for cost avoidance.
Education
BS - Business Administration And Management
The University of Memphis
Memphis, TN05.2015
Degree - Computer And Information Systems Security
Information Warfare Training College
Fort Gordon, GA05.2006
Respiratory Therapy Technician -
Itawamba Community College
Fulton, MS06.1997
Skills
- Computer Skills
- Microsoft Office, Excel, Word, Outlook:
- Computer Network Administrator (Information Security)
- Computer Programming, Network Switches & Routers, Army Signal Corp
- Customer Needs Assessment
- Research
- Telephone Etiquette
- Interdepartmental Communication
- Data Management
- Data Entry
- Performance Management
- Budget Management
- Administrative Management
- Database Maintenance
- Data Analysis and Modeling
Affiliations
Contracting Officer Representative (COR) LevelSix Sigma Yellow Belt Training: VA MemphisSix Sigma White Belt Training: VA MemphisBasic and Advanced Leadership Course United States: Army Level 1 & 2Primary Leadership Development Course: United States Army
Additional Information
- Honors and Awards , Army Accommodation Medal August 2008
- Active Board member for Home Owner Association (Keith Collins Company LLC)
Timeline
Operations Officer, Health Systems Specialist
Veterans Health Administration
07.2018 - Current
Program Support Assistant
Veterans Health Administration
01.2015 - 01.2018
Customer Service
BS - Business Administration And Management
The University of Memphis
Degree - Computer And Information Systems Security
Information Warfare Training College
Respiratory Therapy Technician -
Itawamba Community College
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