Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Teacher

Carlos Lopez

Phoenix,ARIZONA

Summary

Proven leader and efficient problem-solver, I excelled at Dutch Bros, mastering the art of team coordination and customer engagement. Skilled in quickly adapting to dynamic environments and fostering a strong, observant culture, my approach significantly improved team performance and customer satisfaction. My expertise spans across managing complex situations and connecting deeply with individuals, ensuring operational excellence.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Dutch Bros
09.2023 - 07.2024

This taught me a lot of lessons! Taught me how to be efficient and still get the work done. This taught me how to teach newer broistas the recipes. This allowed me to oversee the bigger picture and get everyone on the same page. It taught me also how to have difficult conversations with employees who weren’t keeping the standard.

Shift Lead

Dutch Bros
11.2022 - 09.2023

As a shift lead at Dutch Bros I made it my mission to keep everyone motivated on my team, I was on top of everyone communicating! My shifts were the ones where we got a lot of cleaning done so teaching people how to work and delegate was a big role.

Broista

Dutch Bros
11.2021 - 11.2022

Very fast paced! Was able to work under pressure in most cases had to work with a lot of customers. There was a lot of on the job training so I was able to adjust to the working conditions quick!

Team Lead

Burger King
11.2020 - 11.2022

As a team lead here at Burger King I made sure that my crew members were stationed in their positions to make sure that the needs for customers were being met, as well as delegated tasks when there was downtime to ensure a smooth shift.

Crew Member

Burger King
08.2020 - 11.2020

As a crew member at Burger King I helped customers with basic needs like napkins, sauces, and questions they may have. On the job I worked on customer service by taking in orders, charging people out, and sending them off with their order completed.

Education

Education - Physical Education

Arizona State University
Tempe, AZ

High School -

Central High School
Phoenix, AZ
05.2021

Skills

Maintaining a strong culture

Having eyes on my surroundings, very observant

Quick to adjust to situations

Able to connect with people on deep levels

Additional Information

I have participated in 3 different internships


Central High School ( Fall 23’ )

South Mountain High School ( Spring 24’ )

Barcelona Elementary School ( Fall 24’ )

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Dutch Bros
09.2023 - 07.2024

Shift Lead

Dutch Bros
11.2022 - 09.2023

Broista

Dutch Bros
11.2021 - 11.2022

Team Lead

Burger King
11.2020 - 11.2022

Crew Member

Burger King
08.2020 - 11.2020

Education - Physical Education

Arizona State University

High School -

Central High School
Carlos Lopez