Carlos Lopez

• Oversee a team of 20 Service technicians/Hybrids, ensuring timely completion of work orders and adherence to quality standards

• Managed the scheduling and coordination of Service Call requests for multiple Customers, optimizing resource allocation and minimizing downtime

• Developed and implemented safety protocols (Care Trainer).

• Conducted training and focused on the development of team members.

• Led training sessions for Service Techs on ISB equipment, troubleshooting techniques, and safety procedures

• Conducted regular inspections to ensure compliance with regulatory requirements and industry standards

• Managed the annual budget for the maintenance department, effectively allocating resources while staying within financial constraints.

• Analyzed data from equipment monitoring systems to proactively identify potential issues before they caused disruptions or failures

• Developed key performance indicators (KPIs) to measure the effectiveness of the maintenance department's operations

• Established strong relationships with our customers and keep good strong communication (HEB, Kroger’s, Safeway, Wal-Mart)

• Conduct regular performance evaluations for our Techs providing feedback on strengths and areas for improvement