Carlos Lopez

• Act as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
• Facilitated open communication between employees and management by organizing regular team meetings and maintaining an approachable demeanor.
• Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
• Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
• Aid HR Manager in developing training materials for internal workshops on topics like communication and conflict resolution.
• Support payroll by accurately tracking time and attendance records, reporting discrepancies to management as needed.
• Assisted in reducing employee turnover by conducting exit interviews and analyzing data to identify trends and areas for improvement.
• Collaborated cross-functionally with other departments to facilitate HR projects, such as implementing new policies under HR manager direction.
• Process new hires, transfers, and separations.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Updated HR database with new employee information, changes in benefits, and other details.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members under HR Manager direction.
• Collaborated with HR Manager and other department managers to identify and address employee relations issues.
• Assisted HR Manager and have led in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
• Conducted thorough investigations into allegations of workplace misconduct, ensuring fair outcomes.
• Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
• Coordinated employee events such as holiday parties, picnics, and service awards ceremonies to foster camaraderie among staff members.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Led recruitment process by posting job ads, filtering applications, screening applicants and scheduling interviews, assisting in interview process and drafting offer letters.
• Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
• I-9 process and verification
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Administered pre-employment drug screenings
• Conducted new employee onboarding and provided ongoing orientation training.
• Processed all new hires, transfers, and promotions
• Responsible for maintaining accurate HR database records, including data integrity audits, as well as identifying process improvements towards personnel files, filing relevant documents to appropriate employee files
• Identified, analyzed, mitigated, planned and executed strategies with managers to reduce turnover.
• Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
• Helped with research and preparation of special projects and presentations.
• Partnered with HR manager to handle employee relations issues, concerns,
• Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
• Planned, prepared, and carried out employee engagement activities and programs.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

• Partnered daily with Branch Manager to increase revenue for the branch by researching territories.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw administrative office operations
• Supervised a team of two in day-to-day operations to meet performance, quality and service expectations.
• Mentored staff members in their professional development by offering guidance/support in their assigned roles.
• Oversaw associate evaluation and coaching daily.
• Developed strong working relationships with staff, fostering a positive work environment.
• Led recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversight and manage accounts of existing clients and create new accounts.
• Collaborate with internal finance team to effectively negotiate contracts with existing and new clients
• Distribute marketing material to potential clients
• Regularly made site visits for safety evaluation and establish good business relations.
• Ability to keep up with all the demands of labor while operating with multiple systems and live office traffic.
• Promote Compliance in safety and culture for both associates and Customers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Served as a liaison between employees and customers, fostering open lines of communication for addressing concerns promptly.
• Effectively managed complex employee relations cases, navigating sensitive situations and ensuring all parties were treated fairly and equitably.

Accomplishments

• Brought our branch from 490th place to 3rd place of our 515 branch total. This was due to our branch being highest performing and highest revenue generating for 3 straight months. We then went from 3rd place to 1st place for 2 straight months, also being the first branch in the Texas market to be seen and recognized for doing so.

• Reduced multiple Distribution locations losses created by external and internal theft
• Safety Management and Conflict Resolution of all employees
• Respond quickly to emergencies and possible confrontations of a volatile nature.
• Conduct security patrols in specified areas, identify deficiencies, vulnerabilities or safety violations, and develop and implement corrective actions
• Prevent loss of or damage to merchandise/building or injury to associates by monitoring in-house security and surveillance systems; ensure that monitoring equipment, such as CCTV and alarm systems, is functioning appropriately
• Control access to property, screening all incoming and outgoing traffic, ensuring that only appropriate Personnel are able to gain access to and from the distribution center and/or Store Support Center.
• Launched internal theft investigations in accordance with the organization's Loss Prevention Internal Theft Investigation and Confidentiality Guidelines.
• Monitored inbound and outbound trailers at the security gate to ensure safety of normal operations.
• Collaborated with Human Resources to develop comprehensive employee support systems addressing workplace grievances and concerns.
• Provided confidential and neutral assistance to employees relating to employee concerns by facilitating amicable solutions.
• Advised and counseled managers and supervisors regarding personnel practices, and policies.
• Educated employees on policies, procedures, and practices
• Advocates fairness in investigations and internal employee conflicts.
• Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
• Prepared documents, reports, and correspondence and identify patterns and problem areas.
• Streamlined internal communication processes to reduce misunderstandings that could lead to conflicts within the organization.

Accomplishments

• Assisted in training and transitioning two facilities of 600 employees to new metal free policy processes.
• Assisted in training and helped team transition to new wands and carrying out proper wanding procedures.
• Helped with the training and transition of new Safety Programs such as new evacuation plans due to changes in warehouses and increased employee count.