Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Lopez

Vallejo

Summary

Dynamic leader with a proven track record at Advanced IPM, enhancing customer satisfaction and team productivity through strategic planning and goal setting. Excelled in customer service management and problem-solving, driving revenue growth and operational efficiency. Demonstrates exceptional adaptability and leadership, fostering a culture of safety and continuous improvement.

Hardworking pest control Service Supervisor with a 21-year career in this industry. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with a wide range of skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Field Service Supervisor

Advanced IPM
10.2015 - Current
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
  • Checked safety practices and integrity of PPE.
  • Streamlined work processes, resulting in increased productivity and more efficient use of resources.
  • Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
  • Optimized inventory management by monitoring stock levels, ordering necessary parts, and minimizing waste.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Created and maintained daily and weekly reports for upper management.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Pest Control Service Technician

Clark Pest Control
03.2005 - 10.2015
  • Contributed to a positive team environment by consistently providing support and encouragement to fellow technicians.
  • Increased company revenue with upselling additional services to clients based on their specific needs.
  • Enhanced client trust by maintaining confidentiality and demonstrating professionalism when discussing sensitive pest issues.
  • Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
  • Assisted in training new technicians on proper treatment methods and safety protocols, ensuring quality service delivery across the team.
  • Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
  • Developed strong relationships with clients by providing exceptional customer service throughout each interaction.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Fostered excellent service leading to positive online reviews.1
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
  • Fostered excellent service leading to positive online reviews.

Pest Control Service Technician

Discovery Pest Control
03.2004 - 03.2005
  • Enhanced client trust by maintaining confidentiality and demonstrating professionalism when discussing sensitive pest issues.
  • Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
  • Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
  • Demonstrated adaptability by effectively managing time and resources to accommodate fluctuating workloads and changing client needs.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Inspected equipment for proper functionality to effectively facilitate application.


Courtesy Clerk

Raley's Supermarket
03.2001 - 03.2004
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Antioch High School
Antioch, CA
06-2001

Skills

  • Customer service management

  • Employee scheduling

  • Field operations

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Leadership skills

  • Adaptability and flexibility

  • Employee safety training

  • Data entry and analysis

  • Employee motivation

  • Strategic planning and Goal setting

Certification

Branch 2 License

Branch 3 license

Lift Certification

Timeline

Field Service Supervisor

Advanced IPM
10.2015 - Current

Pest Control Service Technician

Clark Pest Control
03.2005 - 10.2015

Pest Control Service Technician

Discovery Pest Control
03.2004 - 03.2005

Courtesy Clerk

Raley's Supermarket
03.2001 - 03.2004

High School Diploma -

Antioch High School

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