Carlos Lopez Calderin
Davenport,FL
Summary
Looking for a position were I can help develop and expand the brand, while gaining knowledge and new experiences along the way.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Outside ops (Currently in the PGM program)
Lake Nona Golf and Country club
04.2024 - Current
- Company Overview: 18 hole Private Club
- Providing a personalized experience to 500+ members
- Make sure all carts are detailed, staged and ready to go
- Help in the Performance Center with club repair and regripping services
- Tournament setup
- 18 hole Private Club
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Improved reporting accuracy, implementing new data management system.
Golf Cart attendance/Service
Walt Disney World Golf
03.2023 - 04.2024
- Company Overview: 2 18 hole Courses and a walking 9 course public
- Responsible for providing warm hospitality and excellent service to all of our guests
- Golf car washing, detailing and presentation
- Distribute range balls and rental equipment (keep inventory of all rental equipment)
- Pick the practice range and set up for the next day
- Assist with guest concerns / issues on and off the course
- Do whatever it takes for the team to succeed
- 2 18 hole Courses and a walking 9 course public
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
BDC Sales Agent
South Motors VW
08.2022 - 01.2023
- Handle internet/phone/campaigns
- Call customer on a tight follow up system to get them to come in to the dealership with an appointment
- Make over 100 calls per day from internet leads, 72 hour hot zone(leads/phone up/campaign/unsold traffic), and my daily organizer on Eleads
- Everything has to be logged on BDC Central (new/used, original lead source, lead labels, follow-up process, campaign activity and appointments and TO’s)
Education
High School -
Ronald Reagan Senior High School
01.2017
High School -
Dorado Academy
01.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Outside ops (Currently in the PGM program)
Lake Nona Golf and Country club
04.2024 - Current
Golf Cart attendance/Service
Walt Disney World Golf
03.2023 - 04.2024
BDC Sales Agent
South Motors VW
08.2022 - 01.2023
High School -
Dorado Academy
High School -
Ronald Reagan Senior High School
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