Carlos Lopez
Winter Garden
Summary
Dynamic operations leader with a proven track record at Solomon Retail Group, excelling in team development and process improvement. Spearheaded initiatives that enhanced productivity and employee morale, while implementing strategic operational policies. Recognized for outstanding customer service and adept at negotiating contracts to secure optimal pricing.
Overview
12
12
years of professional experience
Work History
Director of Operations
Solomon retail Group
Altamonte Springs
10.2012 - 01.2025
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership and guidance to subordinate managers and supervisors.
- Identified areas where process improvements could be made resulting in increased productivity.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and implemented operational policies and procedures to improve efficiency.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations of a large staff in multiple departments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked with management team to develop operational goals aligned with business strategy.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Planned delivery routing, team workflows, and promotional initiatives.
- Ensured compliance with applicable laws, regulations, industry standards.
Education
GED -
Mid Florida Tech
Orlando 01-2001
Skills
- Team Development
- Operational strategy
- Process improvement
- Customer service
- Employee motivation
- Staff development
Timeline
Director of Operations
Solomon retail Group
10.2012 - 01.2025
GED -
Mid Florida Tech
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