Carlos A. Loya

As a B2C Sales Customer Expert, I serve as the frontline representative for direct-to-consumer sales, combining exceptional customer service with persuasive sales techniques. My primary responsibility is to engage with individual consumers, understand their needs, and offer tailored product or service solutions to enhance customer satisfaction and drive revenue growth.

Key Responsibilities:

• Customer Engagement
• Product Promotion
• Issue resolution
• Data Management
• Performance Metrics

As an Inbound Team Member at a retail location, I was responsible for ensuring the smooth and accurate flow of goods from delivery to the sales floor or storage. I played a critical role in inventory accuracy, product availability, and the overall efficiency of store operations. My attention to detail and organizational skills helped create a seamless shopping experience for customers.

Key Responsibilities:

• Receiving Stock
• Stock Handling & Inventory
• Support to Sales Floor:
• Store Operations & Safety

As the Account Executive at Robly Email Marketing it was my primary responsibility to drive sales and foster client relationships within the brand’s email marketing domain. This involved managing the entire sales cycle—from identifying potential clients to closing deals—and ensuring client satisfaction through effective communication and support.

Key Responsibilities:

• Sales and Business Development
• Client Relationship Management
• Product Knowledge
• Collaboration
• Reporting and Strategy