Carlos Lozano
Ventura,CA
Summary
Seeking a full-time opportunity an IT administrator/Cloud Architect where I may contribute my recent technical training and hands-on experience to a company and help contribute in making a company's goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Technician Specialist
Goodwill Industries Of Ventura and Santa Barbara Counties
01.2021 - Current
- Help Desk support for any IT related issues using a Ticket system (spiceworks)
- Setting-up and using Remote Desktop software
- Building and setting up workstations and Laptops with the correct software and access to the resources that the user will need
- Setting up networks and W-Fi Access points and troubleshooting any network related issues at HQ and the stores
- Provide support for all the POS systems at our stores
- Use Active Directory to add users to the domain
- Provide daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance
- Installed operating systems, software, antivirus and patches, and peripherals for users to ensure optimal performance
- Provided computer help desk support via telephone, face to face and remote desktop communication with end-users utilizing customer service techniques and strong communication skills
- Analyze and troubleshoot software and hardware issues
- Installed and configured software and drivers
- Diagnosed and repaired Operating System problems
- Provided technical training on hardware/software for new and existing users
- Deploying fleets Of computers
- Rolling out new systems that improve business efficiency
- The ability to use different cloud tools from varies ecosystems.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
Education
COMPTIA A+ - Computer Systems/Networking
Ventura Adult And Continuing Education
Ventura, CA11.2022
Skills
- Ethical Conduct
- Network Administration
- Hardware Installation
- Inventory Management
- Problem Solving
- Project Management
- Environmental Awareness
- Multitasking Abilities
- Technical Support
- Resource Management
- User Support
- Technical Troubleshooting
- Industry Knowledge
- Continuous Learning
Accomplishments
- Employee of the month June 2022
Academic Internships
- Ventura Adult and Continuing Education, CST Intern, Worked with Windows 10, Server 2008 R2, and Server 2012.
- Carlos Diaz Lozano, IT Technical Support Specialist, Internship assignments thus far have included assisting VACE's IT faculty with implementing PC upgrades for staff and students. Assisted with diagnosing and troubleshooting a wide variety of computer related/server issues.
Certification
- Comptia A+ Certified
- AWS Academy Cloud Formations
- AWS Cloud Practitioner (foundational)
- AWS Academy Cloud Architecting
Education And Technical Training
VENTURA ADULT AND CONTINUING EDUCATION, Ventura, CA, 2021-2022
Languages
Spanish
Native or Bilingual
Timeline
IT Support Technician Specialist
Goodwill Industries Of Ventura and Santa Barbara Counties
01.2021 - Current
COMPTIA A+ - Computer Systems/Networking
Ventura Adult And Continuing Education
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