Carlos Machado
15281 Wildflower Cir,FL
Summary
Dynamic fine dining server with extensive experience at The Capital Grille, recognized for exceptional customer service and problem-solving skills. Proven ability to enhance guest satisfaction through expert wine pairings and multitasking in high-pressure environments. Dependable team player committed to maintaining impeccable standards and fostering a welcoming atmosphere.
Overview
25
25
years of professional experience
Work History
The Capital Grille
Fine Dining
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fine Dining Server
La Playa Beach & Golf Resort/BALEEN
12.2020 - 02.2025
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Fine Dining Server
Sunset Station Hotel & Casino / Pasta Cucina
02.2018 - 03.2020
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
Fine Dining Server
Il Mulino New York- Las Vegas
02.2004 - 03.2020
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Managed sections for smooth flow of guests and orders.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server
Lombardis Restaurant
11.2000 - 01.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bogota Colombia
Bogota ColombiaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Problem resolution
- Multitasking
- Time management
- Dependable and responsible
- Organization and time management
Languages
English
Native or Bilingual
Timeline
The Capital Grille
Fine Dining
02.2025 - Current
Fine Dining Server
La Playa Beach & Golf Resort/BALEEN
12.2020 - 02.2025
Fine Dining Server
Sunset Station Hotel & Casino / Pasta Cucina
02.2018 - 03.2020
Fine Dining Server
Il Mulino New York- Las Vegas
02.2004 - 03.2020
Server
Lombardis Restaurant
11.2000 - 01.2004
Bogota Colombia
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