Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Macias

14700 Highway 1 ,CA

Summary

Professional trainer with focus on enhancing crew member skills and efficiency. Known for implementing impactful training programs that align with company standards. Reliable team player with strong commitment to achieving results and adapting to changing needs.

Skilled in instructional methods and team coordination. Positive, reliable, and efficient in daily tasks and teamwork. Understanding of training procedures and customer service, with skills in communication and problem-solving.

Dedicated to fostering productive and welcoming environment for both new hires and customers. Offering strong foundation in communication and teamwork, eager to learn and develop in training environment. Brings focus on understanding training protocols and customer service, blending organizational and interpersonal skills. Ready to use and develop communication and problem-solving skills in role.

I dedicate myself to pushing towards my goals and achieving results.

Overview

6
6
years of professional experience

Work History

Crew Trainer/ Leader

Chick-Fil-A Novato
03.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Maintained current knowledge of all team position requirements.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Cashier Floor Supervisor

Tobys Feed Barn
03.2022 - 02.2024
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
  • Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.

Cheese Maker

Point Reyes Farmstead Cheese Company
06.2019 - 02.2022
  • Boosted production efficiency by optimizing cheese-making processes and equipment usage.
  • Enhanced cheese quality by implementing strict hygiene and sanitation protocols during production.
  • Trained new employees on cheese-making techniques and safety procedures, ensuring consistency in product quality.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Chose, inspected, weighed, and measured ingredients for each production run.

Education

GED - Bilingual Education

Tomales High School
Tomales, CA
06.2023

Skills

  • Health and safety regulations
  • Brand awareness
  • Staff retention strategies
  • Motivational techniques
  • Work prioritization
  • Employee engagement
  • POS systems
  • Cash handling
  • Workplace safety
  • Team leadership and supervision
  • Food safety
  • Mentorship
  • Work Planning and Prioritization
  • Training tools and resources
  • Process improvement
  • Cleaning and sanitation
  • Employee training
  • Performance evaluation
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Task prioritization
  • Role modeling
  • Opening and closing procedures
  • Complaint resolution

Languages

Spanish
Native or Bilingual

Timeline

Crew Trainer/ Leader

Chick-Fil-A Novato
03.2024 - Current

Cashier Floor Supervisor

Tobys Feed Barn
03.2022 - 02.2024

Cheese Maker

Point Reyes Farmstead Cheese Company
06.2019 - 02.2022

GED - Bilingual Education

Tomales High School

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Carlos Macias