Carlos Marquez
Garden Grove,CA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Committed to contributing to business success, providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Team Member
Chuze Fitness
12145 Brookhurst St, Garden Grove, CA 92840
11.2022 - Current
- Worked effectively in fast-paced environments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Processed payments and cancellations for membership.
- Managed locker room inventory and supplies, replenishing as needed.
- Conducted gym tours and provided information and directions.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Collaborated with management team, promoting efficient and effective training and tasks.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments and cleaning tasks.
Videographer
Freelance
09.2019 - Current
- Paid to film and edit videos, Worked on videos for schools (promotional and sports related)
- Developed creative approaches to video production to create unique and engaging content.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
Front Desk Receptionist
Portofino Inn & Suites
1831 S Harbor Blvd, Anaheim, CA 92802
06.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Barista
7 Leaves Cafe
12002 Harbor Blvd, Garden Grove, CA 92840
07.2021 - 03.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
Education
Business
Golden West College
Huntington Beach, CAHigh School Diploma -
Hare High School
12012 Magnolia St, Garden Grove, CA 9284106.2019
Skills
- Cash Handling
- Customer Service
- Workplace Safety
- Cleaning
- Staff Education and Training
- Complex Problem-Solving
- Fluent in Spanish
Timeline
Team Member
Chuze Fitness
11.2022 - Current
Front Desk Receptionist
Portofino Inn & Suites
06.2022 - 02.2023
Barista
7 Leaves Cafe
07.2021 - 03.2022
Videographer
Freelance
09.2019 - Current
Business
Golden West College
High School Diploma -
Hare High School