Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Martinez

Manor,TX

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at SBM Management. Expert in site inspection and management, coupled with exceptional problem-solving abilities, led to significant safety and efficiency improvements. Skilled in conflict resolution and analytical thinking, consistently achieving project goals and exceeding client expectations.

Overview

11
11
years of professional experience

Work History

Site Manager

SBM Management
02.2022 - 07.2024
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Created weekly and monthly reports and presentations for management team.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
  • Led cross-functional teams in the execution of complex construction projects, fostering a collaborative work environment that drove optimal results.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.

Supervisor

ABM Janitorial Services
02.2021 - 12.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.

Supervisor

PJS Of Texas
05.2015 - 07.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Brand Ambassador

Univision Radio
11.2013 - 07.2014
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Planned future sampling opportunities and special events.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.

Education

Ged - Layers

Universidad Continente Americano
Mexico
07.2009

Skills

  • Team Leadership
  • Site Inspection and Management
  • Problem-Solving
  • Quality Assurance
  • Site coordination
  • Conflict Resolution
  • Analytical Thinking

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Site Manager

SBM Management
02.2022 - 07.2024

Supervisor

ABM Janitorial Services
02.2021 - 12.2022

Supervisor

PJS Of Texas
05.2015 - 07.2020

Brand Ambassador

Univision Radio
11.2013 - 07.2014

Ged - Layers

Universidad Continente Americano

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Carlos Martinez