Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carlos Martinez

Virginia Beach,VA

Summary

Resourceful Coordinator and Manager possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 4 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous filing and de-escalation management abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Resort Coordinator

Hilton Grand Vacations
Virginia Beach, VA
12.2023 - Current
  • Analyzed revenue and expenditure trends, providing strategic budget recommendations to business operations leaders.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
  • Verified documented and requested disbursements to facilitate payments.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Examined financial statements and income statements to review company's financial performance.

Assistant Front Office Manager

Hilton Grand Vacations
Virginia Beach, VA
08.2022 - Current
  • Guided and led office staff to optimize service delivery to employees and guests.
  • Coached and counseled employees to enhance performance and eliminate process lags.
  • Resolved complaints with knowledgeable support and advanced cases, or upset guests.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Monitored office inventory to maintain supply levels.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Created and optimized employee schedules for shift coverage.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Answered phones to respond to guest inquiries and transferred calls to appropriate staff members.
  • Conducted staff performance evaluations to monitor progress and individual skills.

Traffic Manager

United Nissan Las Vegas
Las Vegas, NV
08.2021 - 05.2022
  • Ensuring customers are greeted professionally.
  • Inputting accurate sources and reports.
  • Automated document tracking and data collection for efficiency.
  • Be aware of advertising efforts to assist in customer tracking and reach.
  • Ensuring all customer traffic is accurately tracked compared to the previous year's stats to assist with advertising efforts.

Spa Supervisor

Westgate Las Vegas Resort & Casino
Las Vegas, NV
05.2020 - 05.2022
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Oversaw spa renovation, coordinated with vendors and managed transactions.
  • Documented client records and information.
  • Supervised operations for the spa, handled staff personnel recruitment and management, and implemented regular training to keep employee skills sharp.
  • Maintained meticulous records to document client information.
  • Led and provided performance management for spa employees.

Education

High School Diploma -

Arroyo High School
El Monte, CA
06-2020

Skills

  • Document Management
  • Staff Supervision
  • Business Administration
  • Project Management
  • Data Entry
  • Information Collection
  • Financial Management
  • Resource Allocation
  • Recordkeeping
  • Contract Negotiation
  • Document Control
  • Operations Management
  • Team Oversight
  • Staff Management
  • Customer Service
  • Bilingual Spanish and English
  • New Hire Training
  • Leadership and Guidance
  • Computer Proficiency
  • Team-Oriented
  • Problem-solving Abilities
  • Organizational Skills
  • Guest Services
  • Multitasking
  • Time Management
  • Cash Handling
  • Multi-Line Phone Systems
  • Google Suite
  • Microsoft Software Proficiency

Certification

  • Seal of Biliteracy

Languages

Spanish
Native/ Bilingual

Timeline

Resort Coordinator

Hilton Grand Vacations
12.2023 - Current

Assistant Front Office Manager

Hilton Grand Vacations
08.2022 - Current

Traffic Manager

United Nissan Las Vegas
08.2021 - 05.2022

Spa Supervisor

Westgate Las Vegas Resort & Casino
05.2020 - 05.2022

High School Diploma -

Arroyo High School

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Carlos Martinez